Cleanliness on top, the staff friendly and room service and hotel overall the best

I recently stayed at this hotel and while there were some positive aspects, my experience was impacted by the room conditions. The room was uncomfortably hot, and unfortunately, I couldn’t access or use the air conditioning. To make things worse, the windows couldn’t be opened, which made it impossible to get any fresh air or relief from the heat. This definitely affected the overall comfort of my stay. It’s disappointing, especially when everything else was on a somewhat satisfactory level. I hope the hotel takes this feedback into consideration and looks into improving room ventilation or ensuring guests can control the temperature more easily.

Quite modern Clean, nice room Swimming pool and saunas available Nice resting area in the rear part of the hotel

Many of the facilities of the hotel are not-available Bars too expensive Swimming pool area is marked as a quiet zone, but no one guards the silence. It is EXTREMELY loud there, mostly because of all the children. Something should be done about it, or at least change the labels from "quiet zone" to "screaming zone", so the guests know what they are going to experience.

The location was great. The convenience store in the lobby was so helpful. The front desk clerk when we returned to the hotel at midnight was so friendly, he made our evening so enjoyable!

The front desk clerk on the morning of our arrival was rude and unhelpful. We arrived at 9:30am to the hotel. I understand that check-in is not until 3pm, but I have been to other properties where if you arrive early you are given access to hotel amenities early or even offered to store your luggage. My daughter and I had to take our luggage around Warsaw for the day since the front desk clerk didn't even offer any help when I asked. We also did not receive cookies upon check-in at 3pm, which is standard at a Doubletree property.

The hotel itself is such a good and fantastic value for money, the staff is ok, spa, sauna and swimming pool is also grate. breakfast was really excellent. would definitely visit and recommend this property again.

I tied but didn´t get spa offers info in the reception or in the room, willing to have written offers in the room. there were no toothbrushes available in the room but the hotel staff delivered them instantly after the call. late-night room service, shop, or something would also be great. hotel location can be considered as a downside but maybe everyone must think about it before booking.

The breakfast offered an incredible selection of tasty food - anything one could imagine, exceeding my expectations (they even had a selection of blue cheeses available!). My room was tidy, clean and quiet. The hotel's location in my opinion is really good and perfect for any occasion. The staff was almost always smiling and incredibly helpful, their restaurant was incredible and I am not talking about the decor, which was simply that of a fancy restaurant with nothing very special - I am talking about the service and the delicious dishes that they have available. Their waiters are amazing and very knowledgeable about the menu, they also made absolutely no mistakes from an etiquette / manners perspective, being extremely polite and knowing when to speak and when to listen. They offer free access to the pool and their non-stop gym, which is a huge plus, especially during summer, but not only.

The Wi-Fi network is surprisingly horrendous. Their Wi-Fi signal, especially on the second floor, is really weak, barely allowing me to load google.com after 10-20 seconds. It is so bad for a "Business Center", that I am sincerely in disbelief, they need to work on it - even their Premium Wi-Fi did not help, being equally bad.

The hotel was fabulous, beautiful Christmas decorations, spacious rooms, comfortable beds, free parking. Warm cookies at the reception upon arrival were a nice touch. Would definitely come back!

The only thing that I was quite surprised about was the charge for the dog. We paid 100zloty for one night. I don’t know if the price is per stay or per night but it is quite expensive in my opinion and he barely left his bed. I would pay this again however probably would be good to know in advance. I travelled through Europe and nowhere else they charged us £20 for one night for a tiny pug.

Excellent hotel. Friendly and responsive staff. Clean, quiet, and everything you need for a great rest. The Sky View family room is comfortable and well thought out, down to the smallest details. The ceiling window is delightful. The restaurant offers fast, pleasant service and delicious food. Very cozy lounge bar. The spa area is excellent. Parking options include a large free lot right at the hotel and a paid underground garage. Breakfast is exceptional, with a huge variety of options, including choices for people with dietary restrictions. The hotel also has a gift shop and an ATM.

There are absolutely no complaints.

Free parking lot near the hotel. Nice pool an saunas. Good breakfast and lunch: it was a bit crowded, but there wasn't a shortage of anything, and personnel was fast and efficient.

We were told that checking in before 15:00 is not possible, so we had to wait for two hours in the lobby. I do understand that these are the rules, but other hotels allow you to check in as soon as there is a cleaned room. Here they made the point to not even check until 15.00

Large nice room, big free parking near hotel, beautiful view

Bed was squeaky, mattress was very hard and pillows was very uncomfortable. Swimming pool too cold. Last evening called to reception and asked if it’s possible to get later check out (not at 11 a.m), but heard that it was not his problem and can’t help us, it’s not his job, cause it’s evening, and told us to get to reception early in the morning to solve this problem (to wake up earlier, get to the first floor, try to get late check out, if it will succeed - go back to sleep for additional half an hour?? Best offer ever!. ) What king of employee can say that it is not his problem, becaus it’s evening!!

A beautiful property, fantastic reception especially the front desk. Very supportive without ever a no... Hilton is Hilton... Class in service, meant for Professional Hospitality Service. Hilton should reward their team, If a customer smiles over the property and service, it is not only the Product but also the service and the team reflected that. I liked the girl who checked me in, to the front office who helped me again and again. Simply excellent with Hilton.

The property is far away from the city centre and there are no shops nearby. This is a property for family and conferences and it mentions what the property says. This was my only regret or I would have continued more days.