The breakfast was great. There was something for everyone. The complementary cookies were yummy too. Great atmosphere, room was clean and beds were comfy. A place my family and I would stay again.

Since we were gonna have an early morning start, getting to bed at 9:30 was a little difficult because of the noise coming from the hotel bar. I understand it was a Friday night. Staying up late was to be expected. The 2nd floor rooms that are above the bar can hear everything as the noise echoes. The good thing is, there's only a few rooms that are affected. Mine just happened to be in that area. If you're a light sleeper, get a room that isn't near the hotel bar. Other than that, everything was great.

Breakfast was a surprise as most hotels have carbfest breakfasts. The eggs were cooked very well! Tawnya was personable and friendly upon check in. What a breath of fresh air after traveling all day. The hotel did not feel commercial~ it was comfortable and inviting. Carpet in our room passed the white sock test, which is rare. Loved the soap and shampoo! Water pressure was sufficient.

The couch in our room was saggy and uncomfortable. Could stand to have the cushions refreshed. Inexpensive fix if you do it yourself.

My son was transferred to the area and a quick review on Zillow and Trip Advisor gave me a picture of some remote outpost with one bar , two places to eat , one of which was part store and the other a gas station. Your hotel seemed out of place so we filled the cooler with food and a large pack of mre edibles and drove to Pinetop…Surprise was an understated reaction. Pinetop was like driving into Shangri la , my wife and I began to look for Monks. The first thing we noted was the paucity of Franchises, instead, singular family owned businesses. Then the trees, the numerous eating places, skiers, long eared squirrels, fresh air and your out of place hotel with no need for the heating wood in the back of our truck..so, my son and daughter in law can actually live a good life rather than hunkering down in the only bar in town lighted by an oil lamp. Enjoyed our stay..D

More time, the lobby was cordoned off with insulated aluminum, not a problem and probably needed as it was winter so ignore this..

This hotel is conveniently located in Pinetop Area near my Mom, stores and restaurants. They offer free access to the local Gym for working out - although was too busy when I arrived there. Nice morning breakfast and staff are very friendly. Resolved my issue with fridge in room right away.

Just needs to be updated and deep-cleaned. Lot's of skier traffic and contractors staying there. So, getting run down. Also, could be updated with USB's charger plugs, etc., for modernization. But overall, not a problem.

Better than I expected. This was my first time staying with this brand of hotel. The facility is well maintained, very clean and even has a small bar in the lobby. Staff were very welcoming. Room was comfortable and clean. Quite location. Chose to eat breakfast across the street so we didn't check in to see what was offered at the hotel. All in all, very pleased with the value of this location

Room we had is directly over the lobby/entrance so you could hear when the front doors opened/closed. Wasn't distracting or affect sleep any. Would be nice if there was an Ice Machine on the second floor.

Hotel was very easy to find with many food options close by. There is a large hot tub and pool we we enjoyed for our whole stay. The breakfast was what you would expect, not amazing but did give enough choices to fill us up.

One thing we didn't like was the water in the shower. You either felt like your skin was melting off, way to hot, or it was ice cold.

Very nice location , Super clean , very comfortable

Right around midnight was woken up by men and women partying and talking and laughing so loud it sounded like they were right outside the door. Finally after about a half hour of it not stopping at all I turned the fan on high for the AC unit to eliminate the partying noise . Was finally able to go back to sleep

Location. Breakfast. Lady at front desk very understanding & helpful at time of checkout with my car situation- dead battery

Was told I couldn’t get king room on 2nd floor (where it is generally quieter) because the reservation was done through booking.com. Is that true? Didn’t make sense.

Everything was great except where noted below, the pool was great and my kids loved that they could swim inside while there was snow on the ground outside.

The breakfast ran short of food after 8am. They had run out of milk by that time. The food was good and we were able to eat the other items, but bacon ran out after 8am. I know it was busy due to the 3 day weekend but that should have been planned for.

The price was lower per night compared to other hotels. The bed was VERY comfortable! The breakfast was very good. I am very allergic to pet dander, therefore I am happy that this hotel has chosen to be a pet-free hotel.

The breakfast area could have been monitored more closely by keeping the warming 'pots' stocked with the food item within.