The location, the standard of facilities, cleanliness and modern atmosphere was brilliant. I loved that the tram, train and bus stops literally on the doorstep. The breakfast is amazing and the whole hotel has a comfortable, homely yet modern vibe.

I only have one suggestion........the shower door in our room was just clear glass and due to not seeing this was closed, I suffered a nasty bang to the head when bending to pick up toiletries from the shower tray. I almost passed out with the shock and the pain. I feel if the glass was patterned in some way, I would have seen this was closed and prevented the injury.

Lovely new hotel. Good sleep quality due to comfy beds & no hotel noise. Good quality toiletries. Room size was larger than most. Location 5min walk from Central pier. Multistorey carpark (Talbot Rd) directly opposite hotel.

More expensive than most. Provided with a twin room & not the double I requested. Reception team member (Samantha) said she couldn't swap due none being available. She presented as being indifferent & completely disinterested, not even taking the time to check her computer. I was accepting of her response until I later spoke to a fellow traveller who said she had requested a twin room & had been allocated a double.

On second day housekeeping left my room in a mess . they came in left towels left teacups dirty carpet not hooverd bed unmade.complained to reception they said they would get someone to come to my room.after half an hour phoned reception and reported the same complaint and was informed that the late housekeeping team was just coming on duty and would be the shortly.when he arrived he asked us to leave the room for 15 minutes.This service is totally unacceptable both my wife and I are elderly and had been out of a full day.receptiion said it was a change over day.NOTE every day is a change over day

Everything from checking in bar staff housekeeping was bang on stunning building inside & out well run hotel well organised. Well looked after everything you want in a room peaceful & quite which is very relaxing atmosphere. The drinks in the bar were nicely served lovely seating area with live music DJ Saturday night live singer on Sunday Excellent all round

Nothing not to like

Lovely hotel, clean, great location, would not stay again due to the mix ups we were having in regards to one of our bookings. We were told the day before our arrival that one of the rooms were going to be £157. When we arrived we were then told it was going to be £234. Due to that we wouldn’t stay again.

would not stay again due to the mix ups we were having in regards to one of our bookings. We were told the day before our arrival that one of the rooms were going to be £157. When we arrived we were then told it was going to be £234. We weren’t happy about the price increase

The hotel is immaculate, has a gorgeous boutique style, and is so clean and welcoming. The staff couldn't have done any more to make our stay any more enjoyable. The little touches made all the difference and were so thoughtful. We had a dog friendly room, which was nice and warm with comfortable beds and a gorgeous ensuite. The restaurant does such amazing food at excellent prices with the added bonus of children eating for free.

The only minor downside was the speed of service in the restaurant, which was quiet at the time we dined, but the service was slow. Instead of a 10% surcharge being added automatically, I would have preferred to leave a tip of my choosing.

We didn't just like it we LOVED our stay..we was welcomed on arrival by a warm welcome and a mulled wine and mince pie the smell has you enter the hotel is divine ... our room was absolutely stunning the view out our window was of the tower the room was well equipped and spotlessly clean .. Christmas morning we found a stocking hung on our door with dominoes an orange and chocolate coins lovely thought...even santa had left his footprints in the hallway and in the entrance such a lovely touch... the breakfast was lovely lots of choice the hosts was very polite and welcoming....the car park is just over the road and is discounted which is a bonus ...this is our new go to hotel from now on very central and close to everything

Leaving 😄

Hotel is in a excellent location, the tram stop is right outside and the train station is literally over the road so that was handy for my early morning trip to Windermere....the staff was super friendly (reception, restaurant and housekeeping staff too) I emailed the hotel a few days before arriving to enquire if I can leave my suitcase at the hotel in case my room wasnt ready and they repiled very quickly....will stay here again no doubt! And it was only a 5-10 minute walk into town as well! Breakfast was excellent as well...plenty of choice and variety of hot and cold breakfasts too

I dont think there was any faults with this hotel.....everything were perfect!

The location was perfect as the train station & tram stops was nearby & it meant less walking for me which was important as I had a heart attack just 3 weeks before we were due to visit Blackpool & if I'd had to walk around a lot I would have had to cancel the break

The 'flying handbag' club close to the hotel played extremely loud music throughout the night until 4am every single night. It disturbed our sleep & obviously the club doesn't have adequate soundproofing & has zero consideration for other people

Hotel was excellent. Minor things prevented an exceptional stay ie the location was not perfect ( surrounding areas were a bit run down and distant from local attractions) , tv in our room was glitching green and the remote did not work . Loved the room, smart decor,gorgeous smelling bathroom products, fresh clean towels good coffee/tea facilities, fridge for keeping cool drinks and cosmetics. Lovely Marco restaurant , good bar area, very comfortable,modern seating .handy tram stop directly outside, 2 minute walk to train station. Although the location of the hotel is at the furthest end of local attractions , it had the advantage of quiet , restful sleep time .

A better selection of tv options ie premier movies would have been great for those evenings when you just want to relax in your room. Availability of room snacks , sheets on the bed instead of duvets for those extra warm nights.