I loved the facilities - the gym, swimming pool, jacuzzi, steam and sauna rooms. The bed was super comfortable and the room was a suitable size.

There could have been a mini fridge in the room as I was staying for a whole week and needed to keep things refrigerated. The parking was also an additional charge and because I booked through booking.com, access to the gym wasn't included, so I ended up paying an extra £70 as the parking was £5 per night and the gym was £5 per day. This was disappointing as I had previously called the hotel to check, and they said that access to the gym was included, even through booking.com.

Lovely hotel, nice and clean and comfortable. Gym/swimming area was great too.

Not so much didn't like but coffee machine in room didn't work, which isn't a big thing but when it's sold as a perk when being in a club room it's disappointing. Also the booking team called to confirm a couple of days beforehand which was great, and as part of that call i mentioned it was my boyfriends birthday, to which the lady I spoke to said she'd have something nice done for the room on arrival but sadly there wasn't anything. Again not a big thing because I didn't mention it it with the intention of getting anything extra but if you say you're going to do something it sets an expectation, so it was again a little disappointing nothing was done but it is what it is.

Hello Team , Always a lovely stay and great atmosphere. all staff very accommodating. To me as I have mobility issues. With osteoarthritisas I'm ther often on business and leasure and also . have family in the area. Lovely bar and food. breakfast is good value for money and a huge plus for the leisure centre a swim after a long day .is well need .thanks guys .see you all shortly jo .p x

How ever some of the bed rooms need a attention broken bed side lamp but still in use standing lamp not working the shower was not warm although ther was a sign saying vey hot water. I have mentioned to reception and have taken note .. hasn't put me off .

From walking in the gentleman on reception helped us check in he was extremely helpful . After checking in we went to our room. This is our 1st stay at Village Hotel. The bedrooms are extremely comfortable,huge tv , absolutely everything was just perfect. The cocktails were really delicious and my partner had breakfast with so much choice from continental to full English teas, coffees, juices everything you need to start your day right. I will definitely be returning and will become a regular of this chain of hotel.

Nothing

Really clean and looks really welcoming. Swimming pool was lovely and the Shauna , steam room was out of use. Bedroom was clean and tidy with a lovely rainfall shower

I didn’t like the bed was a bit hard struggled to sleep .. also the receptionist was not very friendly I was away with a friend for Valentine , the bar had closed and they stated we could sit in the lobby .. the receptionist told us to be shut up .. sorry but it is my weekend away to enjoy not be told to shut up .. was not impressed

My daughter and I had a great stay, and the staff were lovely. I loved the huge Christmas tree in the entrance, the large room, the drench shower head, the black out curtains and the soft pillows. We also had great service in the offer of fresh towels on the first morning and lovely reception staff who were v efficient. We also had a superb celebration dinner at the hotel in the evening for all the Channel swimmers. We were very well looked after and the food was delicious.

Nothing.

The room was great. Breakfast had a variety of choices - very filling and a lot to chose from. A little disappointing as we wanted to book extra nights, but we had to log back online and rebook everything again. We tried to explain that we have the Village reward app to get a discount but the reception staff dismissed this and would not allow us to book through the hotel. The gym was really good and easily accessible- at an extra cost. Overall great stay.

Not able to book extra nights through the hotel.

Swimming pool and the comfortable bed is what makes my stay great each time.

In the morning after check out. There was three or four staff. From different departments all standing around chatting. I was waiting to be served a drink. I looked at them several times. Still no acknowledgement. This when or for a good five minutes before I said something. The staff members from the bar weee then rude. We we decided to leave with our spending any more money there Shame on them

The staff were all very courteous and helpful. It's a good location with access to trains and tubes into central London and to major road networks. Food was satisfactory so was the breakfast. Above all, the hardworking staff make this hotel stand out from the competition.

My room was noisy due to proximity to the gym and finished at 10 pm. There were no options for water in the lobby.Customers either have to go into the bar or buy a bottle from Starbucks. The room was very warm and the ventilation needs attention throughout the hotel If the hotel had less frenetic areas away from the bar/ restaurant then I would have given ***** Us introverts need peace and quiet and we stay in hotels too!!

Room was very good in terms of size and functionality. One of the better ones we've been to including vs some 5* hotels!

Only issue was the lack of help with our baby - while there was a cot, sheets for health and safety could not be provided. While there is a microwave, we were not allowed to use to sterilise the bottle ...due to health and safety. We ended up having to go to a family members house 20 miles away to simply use their microwave. This was a last minute decision to stay here hence not prepared with extra bottles.