This hotel was in a great location and well maintained. The room was clean and the beds were comfortable. The staff were helpful and the complimentary shuttle to and from the airport was a bonus.

It was a warm week and the room was quite warm. It was nice that they had to fans in the room to help with the heat. There is no elevator, but the front desk staff did offer to help get the luggage up the stairs. We ate in the hotel restaurant, Annabelles, and that was terrible. It took forever, they messed up all three of our orders (e.g., not taking the bacon out of the wrap and saying that there was no bacon when there was in the twice baked potato), forgot to bring things they said they would bring right back, and the food was not very good. I do not recommend the restaurant at all.

I really liked this hotel. From the moment I walked through the door, I felt welcomed, and this continued to be the case for my two night stay. The hotel was as close to an original in Ketchikan that you can get. The room and common spaces were exquisitely clean, quite a challenge in a building as old as this. It is located in the center of the action across the street from the waterfront, with easy access to eateries, shops, and with a bus stop right out front. Evenings are quiet, as cruise ships leave by six, streets are rolled up, and sleep is easy.

The hotel didn’t have an elevator, although not unusual in older properties in Alaska, and no first floor rooms. However, it was good to get needed exercise with all the delicious eating options in close proximity.

Friendly front of house manager and housekeeping, lovely location, cute decor

A bit small, but some would say quaint and i did find it suitable for my needs. Eventually the charm of the place got to me so no harm, no foul.

Location was perfect. Beds comfortable. Hotel was clean. Front desk helpful when asked but distracted. Bus stop for free shuttle a few yards down from the hotel.

No elevator. We were on the third floor. The hotel did help us with our bags. Thank you. Note: the rooms started on the second floor which is up 1 1/2 flight of stairs.

Pay extra for pier view!! Location was perfect to all tours and attractions. We had two days of walking the town from 7 to 7 each day. Great escape from AZ heat.

If its hard to do stairs, not a good fit for you.

Old building, but very well renovated. Kept the charm of a historic building and was very comfortable. The rooms and hallways were very clean. I would have stayed longer had work allowed for the extra nights.

Not much could be said about what I didn't like. The hallways felt a bit crowded as was the case for many historic buildings. Some crowding around the front desk with people checking in and checking out.

They were extremely helpful and kind with my trip to the ferry for airport connections. They went out of their way to help me and I really appreciated it.

Great location with great restaurant next door and the staff was very helpful and went out of their way to make sure I got to my flight in time. The location is within walking distance to Creek Street and downtown.

Staff was very accommodating and helpful most especially the front desk. I would return if only for the service.

Air conditioner and/or heater needed at different times.

Great staff, amazing customer service. Good location and very useful local guidance by the staff. Was there for business visiting cruise ships May 14-16.

N/A, everything was great.

Centrally located, provided a shuttle to and from the ferry dock, had a water view,the staff was very friendly and provided exceptional service!!