cleanliness

At the moment of the check in I had to wait 25 minutes no one at the reception counter the office was locked

Large room, easy parking, fridge, two sinks in the room - absolutely exceeded my expectations given the great price and free parking! Staff assisted with requests immediately.

FYI, breakfast has been discontinued for the time being at the restaurant, and there is no housekeeping for multi-night stays - neither of these things were an issue during my stay, I felt this was appropriate given the budget price.

The front desk was very friendly we had a problem with the cable TV & it was taken care of immediately.

No iron & no microwave.

Room was very large and nicely updated, staff was friendly, great location!!

Exterior needed some better maintenance, pool was green and unavailable, no breakfast or maid service. Semi permanent residents occupy half the hotel so limited parking.

Rooms were huge! The bed was so comfy it was hard to leave in the morning. This has been one of the best motel I’ve stayed at in Pasadena

More towels and there were random people in the parking lot. I don’t know if they were guest but it seemed like they were hanging around in the cars.

Great location, easy to find, the property wasn’t busy, so I had no neighbors above, below, or next door to me. They accepted my cat even although they don’t take cats. However, I did pay a large deposit for him, even although my cat is my emotional support animal. Rooms were relatively large. Lots of parking.

That the woman at the front desk said that they don’t accept cats, only dogs when my cat is a legal emotional support animal who comes with legal documentation. I was extremely exhausted the day I checked in, and the last thing I wanted to hear was this woman complaining about a cat. She asked the manager who authorized my cat, paid a large deposit and she kept on telling me that I’ll lose the money if he pee’s on anything. My cat Ruger has been on the road with me for a year, and not once has he let me down. He is honestly the best cat ever. The bathroom was in need of repair. Had to go down and ask for extra toilet paper.

The Suite is awesome, it has a large living room and dining area, with a separate bedroom and a HUGE bathroom with a bathtub that fits 2 person, and a large shower that fits more than one, we found this place to be a perfect romantic gettaway on a budget. I will be booking this place again, as it was comfortable and a great value! We truly loved our room

The mattress is due for a change, it sinks unevenly and it can be uncomfortable, the water to fill the tube comes from a hole in the ceiling and it sprays the water in all directions, making the walls and floors wet... On top of that, because it's raining down the ceiling, it steams and wets all the walls, doors, mirrors and floors, making the surfaces very slippery, if they could manage that issue, that'd be awesome (and safer)

Would have given a "5" for the staff, but young "don't give a hoot" attitude young lady, checked me in. No "hello" no eye contact. Appeared bored and not happy to be there. By comparison, Rosie answered all of my question before booking, and unfortunately, upon arrival, she'd left and didn't get to meet. Also, another Lady was great upon check out. Kudos to both! Perhaps hiring seasoned, mature staff, that want a job might be considered once this pandemic left over "don't want to work" workforce gets ousted?

Hospitality business can be tough but hiring people that have a "can do attitude", and want to be there, should be considered. It makes the difference between "we want to book again: vs NOT? Not major issues for short stays, but the hot faucet wasn't working, and tile floor in bathroom could've used a liltle moping. It appeared to still have mud from shoes making contact with perhaps slightly wet floor?

Staff was very accomodating when present, Beds are comfy, room is clean enough, pet friendly, nice floors, nice simple interiors, no cigarette odor. A/C was good.

Cramped parking, says 24/7 customer service but there were a couple of times nobody was available and my call wasnt answered , so that’s a point less; floor stained our feet with black kind of soot-like dust, we brought slippers so we were ok, my pet i had to wipe the paws a lot bec of it, pool was super small. (But for the price, and an overnight stay, it is very good! )

The rooms were beautiful and the location of the hotel is just minutes away from a lot of things to do the staff was really nice and sweet will definitely stay again.

The bathroom sink wouldn’t drain, the shower tiles were broken in a few spots small amount of ants in the bathroom and the walls in the bathroom were kind of dirty