The location of the hotel is perfect for exploring San Francisco. It is close to a BART station for airport transport & 15 mons walk from the Ferry Building. There are also bus stops close by with buses that get you Fishermans Wharf. The room was great size with with a very comfortable bed.

A small fridge in the room would of been nice. I also went for the King Room with Bay View option & the view I had was very disappointing as I was basically looking at the Chinatown North Beach Campus Building. On that basis it wasn't worth the extra so I would be wary about booking a 'Bay View' room.

Great location for San Francisco, short & flat walk to all the main attractions

We were given an accessible room so the door opened out onto the lobby and the shower was halfway down the wall so you had to bend down to shower. While I understand the need for these room types, it was not suitable for us. We also made amendments to our booking and reduced our stay about a month before travelling through booking.com. The hotel did not reflect those changes and the hotel attempted to charge us for an extra night. I had to prove I had made the changes and had confirmation of this.

Originally I wasn't sure about the location but it turns out it was an easy walk to great restaurants, the Ferry Building, Union Square and Chinatown. We had a wonderful view of Coit Tower and the bay from our room. And the on-site parking gave us in-and-out privileges, making it easy to drive to the Muir Woods and around the Bay Area.

The rooms were on the small side and felt a little cramped. And we all agreed the beds and pillows weren't very soft or comfortable -- both were pretty thin. The bathrooms were also in need of some updating.

We were given an upgraded room without asking with a higher floor and better view. The bathroom could've used a refresh but the beds were excellent and the room was well-appointed. I wish there was a microwave, but I assume that is a fire risk. The hotel would benefit from a spa.

While we didn't have an issue, there are a lot of complaints about breaking into cars. If they could lock down the prowling then it would have been a more relaxing stay as I was concerned about it.

The bed was super comfortable. The room was very clean and smelled nice too. I also like how the location was in the middle of everything in SF and walking distance as well. Pier 39 is very close and that is what mattered to us with an amazing price as well.

I think there should be complimentary water served at every floor or a vending machine with snacks. I was hungry and so was my spouse, but could not find anything near to satisfy our cravings. So maybe adding something small for midnight snacks will be great.

The guest care coordinators could learn a little from the housekeeping! Super cute Chinese lady cleaning the rooms was so warm and nice. she said good morning and just looked like she was grateful to have a job. I’ve I stayed here 3 times in 2020 while visiting my sick father, and I don’t know it was was covid or whats going on, but I hope that San Francisco isn’t becoming NYC with an attitude. (Smile more!) Hotels location is always great. Great Cantonese food. The best Vietnamese sandwich I’ve ever had in my life around the corner. Walking to North Beach and Embarcadero. I will say it’s all cleaner than Intercontental in SoMa.

Front desk needs go be a little more Jolly!!!

Best night sleep in such a comfy bed with amazing pillows. Fabulous views across the bay from 10th floor. So clean and all new facilities. Asked for plug for bath and one arrived very quickly . Ice bucket on corridor great as bought nice wine to have. Coffee machine was good. Replenished each day. Check in and out really friendly and professional. Really great hotel experience. Restaurant good, relaxed.

Everything great, breakfast a little expensive for us.

Sunday night price drop got me down there. I just live out by the Cliff House Outer Richmond District. Close to North Beach and Chinatown where you can find a few places open late to eat and drink.

This is not a complaint but I would have liked to been able to stay another night at the same Sunday night reduced rate that I had already but that was not available when I checked at the desk after breakfast in the morning. Not a biggie. I just checked out and took the bus home.

There is no words really - this hotel is amazing, consistent and is my go-to place for SF. Location is perfect, great food, cafes and shops around, easy to get to Union Square and the Muni’s nearby too. Staff checking me in were pleasant, always ready and swift; the hotel was super busy, but they handled it pretty well. The lobby and elevators were really busy, and it did take a while to get to my room - but it was expected since travel has picked up. Room was amazing - as usual. Great view, comfy beds, love how it was easy to store my luggage and stuff close to the door. Huge tele, lots of sockets, great lighting, loved the pillows and counter space was sufficient to unpack, organize, etc. Housekeeping were super sweet too, thanks guys! 😁 Can’t wait to come back! :)

No fridge and microwave

The location felt safe and a lot of good food around (if you like asian food.) It’s located right by China town. The room were clean and the bed was comfy.

There were a lot of dust in the room and its not so sound proof.