Karla was amazing from the moment that we stepped foot into the hotel. She was very warm, welcoming, & friendly. She made sure our stay while at the hotel was amazing. The original room we had booked the door was having issues & she took it upon herself to upgrade our room to one where the door was having no issues. The room its self exceeded our expectations. It was decorated amazing & the bathroom was beautiful. The bed & the linens were extremely comfortable. My partner & I both slept very well. It was very convenient and nice to have the bistro located in the hotel as well.

Parking was difficult.

We celebrated our 25th Anniversary with at Enchante and it was wonderful. The hotel is beautiful, the location is perfect and the staff is beyond excellent. Everyone we encountered was so welcoming and courteous. They were extremely quick to respond to our request and so pleasant with service at meals and check in. We had the pleasure of casual conversation with several staff members and they were delightful. We can’t wait to come back.

The hotel does not have parking on sister so it was a bit confusing when we arrived. However, we were very pleased that we did not have an expensive parking fee every night.

Breakfast came with the room. Because I was staying in the Suite, I think they up-graded us to the full regular breakfast rather than the basic breakfast. I had delicious french toast covered in fresh fruit and my wife the vegetarian omelette. The night before was Valentine's Day. Usually restaurants are packed and rush you through on prix fixé menus... no such thing here...peaceful and quiet. There was a special Valentine's dinner, but we could also order off the regular menu. Even with wine, dessert, appetizers the total was mid-hundred. I also didn't mention the complimentary wine they offered me when I first arrived along with complementary cheese plate in the afternoon. The room was the up-graded suite...it is larger than 2 regular rooms and goes across the whole front end of the hotel. With double pane windows, the room was silent. There was a fire-place, 2 TV's, refrigerator, Kuerig machine...the sheets were extremely high count and silky. My wife had a zoom meeting and they let her stay to finish in the suite an extra hour...

Can't think of anything!

Loved the fresh breakfast, friendly staff. We were able to check in a couple of hours earlier Which made a huge difference for us. We brought our puppy and they were accommodating and even gave the puppy a dog biscuit. Convenient location to downtown. I would recommend this place.

Loved the place

This boutique hotel offers old world charm in one of the prettiest towns of Silicon Valley. Well situated on Los Altos Main Street, it is also a short walk from the beautiful Redwood Preserve park and nature trail. The staff — especially Carla and Christian — are very friendly and welcoming. Complimentary glass of wine and cheese plate served daily is a nice added touch.

The location was perfect and within walking distance to many different restaurants. The staff were very friendly and helpful with any needs we had that came up during our stay. The hotel was beautiful and charming!

The wifi was spotty at times.

Unfortunately AC was not working in our 2 rooms. Making stay not as comfortable!! Otherwise a wonderful experience/stay

The staff's service was great! They even surprised us with a special happy birthday/cake in-room! The complimentary arrival wines + snacks + breakfast were a nice touch.

The arrival was a bit clunky - seemed like only one person working front desk, with no one greeting us at the door & to inform us about unloading & parking situation.

I loved the place and it’s location , the room was super and the hotel manger was super attendant and friendly. The towels were of great quality and so as the toilet amenities.

The hotel is very cute and the staff extremely helpful.

The only downside is the parking is street parking or across the street behind a bank.