The location was convenient to get to the Bruce Museum and Greenwich avenue shops and restaurants. They gave you water and Prosecco on arrival, coffee and warm beverages all day and continental breakfast in the morning. The room was well equipped and luxuriously decorated. Harbor views were nice.

The service was a little lacking, especially at the restaurant on site l’escale where we had dinner. The food was excellent but the hostess especially did not make us feel welcome. The bathroom needed some maintenance, the countertop was separating from the backsplash and the shower curtain was missing some hooks. Also, our room had a balcony, which we really liked and spent a lot of time on, but it was on the second floor right above the restaurants outdoor area. The awning was an eyesore.

Everything! Service/Customer Service was at the absolute TOP of the list. From the first greeting by the Wonderful Bellmen, we felt like VIP Movie Stars, and it didn’t stop! The ladies in the vending with the turn down service, amazing! The hot stone massage at the SPA, ,The ladies and gentlemen at the checkin, handing us champagne, providing us tea time snacks in the lobby while the pianist plays, and making our dinner reservation as we wait! The staff- THEY are AMAZING! The walks around the harbor for the evening and sitting by the water on the Adirondack chairs were just cherries on the top of the sundae! Absolutely splendid!! When we arrived at our next hotel for the next leg of our trip, as we lugged our own luggage up the stairs, we all moaned, “We miss Harmon!”. And not just for his service, for his smile, warmth and friendliness!! Amazing people- ALL OF THEM!

There was NOTHING I disliked.

The staff were exceptional. Very welcoming and fun. We had two well behaved small dogs with us, and the staff were so kind to them. The bed was so comfortable. The room beautiful. Felt like we were away from the NE cold in the warm palette of the Mediterranean decor. We had continental breakfast in a beautifully decorated room with fire and view of the harbor with few jolly guests. We had dinner at the restaurant and enjoyed heathy choices on the menu, while listening to a two-piece band who were just amazing. Want to go back soon.

We could have stayed another night!

Beautiful property, excellent restaurant, lovely room with balcony. Very relaxing atmosphere. Short walk to shopping, restaurants, and train.

Mattress felt a bit uneven- not quite up to par, but not impossible. We were promised a rollaway bed and they forgot to send it up and then one desk clerk tried saying they didn’t have any at 11:30 pm when we arrived back from our party. However 2 more calls to the front desk and another clerk produced it.

Very comfortable hotel overall... room and beds very nice... staff very friendly and helpful... waiter in restaurant very good... they even parked a decent bottle of chamagne in the room (I had told them it was my wife's birthday) and offered up a sparkler birthday dessert for her after dinner... very nice gesture... location is fantastic, right at the ferry to Greenwhich Island Beach... we went and we had a great day on the beach... nice facilities there as well... you can also walk easily into town from the hotel... highly recommended for a nice getaway for a special occassion...

Nothing to dislike...

The quietness, Staff was superiior I only felt that the cost of the room although very well located, having good amenities, etc was a little over priced for the overall experience. I speak here mostly from the room perspective. All other aspects were perfect.

Nothing in particular

Waterfront property & open balcony/veranda in an upscale neighborhood, very clean and well kept rooms, Bvlgari branded amentities, and exceptionally friendly/helpful staff. Room service was great experience.

Breakfast was disappointing. Prices were high. No ATM on premise, how are you supposed to tip and leave money for people making the rooms without an ATM near by?

The service and staff were great.Location was perfect.Coffee was good!

Breakfast could have better fruit and fresh danish and muffins. I ordered a queen room but bed was small, I should have ordered a queen.

great location the service was excellent. Staff were accommodating and friendly. The facilities and hotel were very clean. Little pricey but you get what you pay for. I would recommend the Hotel. And yes I would stay again.

My girlfriend and I could not figure out how to open their water bottles.

Sumptuous, quiet room, very high hospitality standards, complimentary services provided by the hotel, first class service.