Super friendly staff. I don't think there was a time that I walked by the front desk without getting a greeting from one of the staff members. The room was comfortable and clean. The area surrounding the hotel was nice. There was a great pizza place next door that we enjoyed. Within driving distance to Pensacola Beach.

Although they had availability, my family couldn't get an upgraded room when we asked at check in because we used the third party website to book our hotel room. We were told we would have to cancel our booking.com reservation and rebook with the hotel directly even though we were willing to spend more for a better room.

-front desk staff was friendly -short drive over the bridge to Pensacola beach -next door to Publix grocery store for any groceries needed

-wish they had breakfast sandwiches without cheese or had meet, eggs, etc separate like Hyatt place does for people with food allergies -housekeeping short staffed so rooms weren’t ready at standard check in time. I was called and told my room was ready but they when I went front desk went up and checked and it was locked so I had to wait to check in. -expensive for what the property is

This is our second time staying there and we are honestly still so in love with the area. It’s a fabulous hotel with great staff. They even called to check in to make sure we settled in comfortably and see if there was anything we needed. Wonderful customer service!

My only complaint would be the type of mattress, as I’m used to a bed-in-a-box memory foam mattress, springs are not comfortable to me, but we made do with it. Excellent stay otherwise.

I love how spacious the rooms are. We stay here with our dog and we had plenty of space. The kitchenette was impressive and came in handy. You have everything you possibly need to cook a meal and refrigerate more than drinks.love the huge sink. The entire building smell fresh and looked fresh and was actually clean. My room was amazing and clean and beds were comfortable and bath was good size. High 5 to the housekeepers they were the most friendly in the building and actually saw them working hard and doing it with a friendly face.

When I arrive checking was really slow. The older lady at guess counter was dealing with a big line of reservation mix up with this 2 clients. She seem friendly but at no time did she try to address how slow her process was by saying I'm sorry will be right with you or anything. 20 minutes later my turn no apology for the long wait a little abrasive on all her responses and she seem less friendly towards me. Not impress but wasn't gonna let this hiccup ruin the beginning of my weekend.

A clean, decent sized room with good facilities. The staff were very pleasant and went out of their way to help with anything you needed.

Nothing wrong with the property but our only negative was the need to drive to restaurants and bars. Also, being right by the bridge to Pensacola Beach was great, but we couldn’t use it without incurring a hefty cost from our rental car provider, all for a 1 dollar toll.

Very close to the beach. The room was clean and comfortable. We liked having a kitchen set up in room. The parking lot is connected to a Publix and a Panera which was very convenient.

It’s a little difficult to get on and off the main road. There’s two lanes merging into a one way at the front entrance which is hard to get into.

The hotel was in a very convenient location; the beach and everything I needed was only a few minutes away. Our rooms were very clean, and a good size. I also appreciated that all the appliances worked nicely.

We stayed 3 nights, and housekeeping never came by. I expected to at least be offered clean towels. And I didn't have my sign on the door.

Great location! I only stayed for a night while on a long road trip. The Publix was right next door and made it easy to walk over to grab some food. Pensacola Beach was a short 10min drive away which made it easy catch the sunset and the sunrise. The room was spacious and the bed was comfortable. Nice bathroom too.

We were very pleased with the extreme cleanliness of the Hotel. Rooms are very confortable and all staff have been very friendly.

The pool is close to an exhaust pipe from the building and sometimes smell bad.

The friendly staff, breakfast, and cleanliness

There was a laundry fire, and it was stressful for our dog, as well as us, and we felt the handling of compassion to the night could have been done differently. .