Front desk staff and breakfast and dinner staff very friendly and accommodating. Room & bathroom clean. Linens clean and fresh.

Parking charged for but many signs indicating parking at own risk giving impression not safe. Thus, don’t know what paying for. Food night and breakfast nothing to rave about. The Samon was very good but mashed potatoes had been frozen in a decorative jello mold. They were still cold in center and watery. The grilled vegetables were good but consisted of yellow squash and Zucchini. Breakfast had pancakes with fruit. Only got 8 blueberries on top.

The Food was fine, but we were truly shocked, there was not acomplimentary breakfast. We have stayed at other places were the rooms were less than the Hilton, but the breakfast was complimentary. The thought is as much as we pay for the rooms, the Hotel could at least offer complimentary bagels or cereal, or fruit, or waffles or pancakes, and honestly most of the guest from my graduation class were very dissapointed about the bteakfast as well.

Non- complimentary Breakfast

The location is a typical downtown. There’s a restaurant on premise. The Albany Civic Center is across the street and Albany State University a block away. Turtle Park is across the street for those with children. It is a very nice hotel in Albany and one of the better ones. I have to say I was pleasantly surprised after having stayed at some of the other hotels in the area. I wasn’t expecting the great level of service and will stay here again. The front doors also get locked at night and you have to use your key to enter, so that made me feel safe. All of the staff were friendly, even the old man that cleans the parking lot. I felt very welcomed to this hotel.

Didnt like : We thought breakfast should have been included in our the price. NEVER had to pay to park at a hotel!! Did not like that there was no obvious security because of "I must assume all responsibility". The bed was very comfortable! For the most part...quiet.

Breakfast wasnt included. Littke concerned for security of car.

The hotel is nice, but is beginning to show signs of aging. There were a couple of worn spots in the carpet in our room. The staff was very friendly and professional, they did a good job in making us feel welcome. Check in/out was very easy and efficient. There is a diner / bar in the hotel and although we didn't use them it was very well patronized by the other guests.

The parking is not the best. The parking lot is located adjacent to the hotel which requires that you walk around to enter the front of the hotel, especially if you intend to use the elevator. It would also be challenging for anyone with a disability. The hotel hosts events, and when they do (like the Saturday of our stay) the parking lot is taken up by event goers and there are very limited to no parking spaces available for hotel guests. This can be a very significant issue.

I liked everything about the facility everything except for parking.

Even after parking on the street we were charged $9.95 for parking. Not only that, the price quoted was not the final price for the room. Its the unmentioned extra fees not fully disclosed checking in you don't know about until you check out.

Proximity to ASU Across street from park, amphitheater, and civic center Ease of parking

They could use some upgrades. Not terribly old but could be much better. I'd definitely stay here again. Gym small

Location, cleanness, service.

Wifi was a horrible experience. II couldn't use my laptop to work. The Internet would get stocked, and I had a timeline and business to conduct. I had to go to a location with wifi outside the hotel to finish work. 😒 The front desk lady said they have had wifi issues for a while. We didn't even get a complementary coffee, just to mention the least.

Most comfortable bed we've had at a hotel! Clean and comfortable. Staff were pleasant.

Breakfast is separate from stay. The restaurant style being available is nice for leisure travel but being in the area for business we needed to be able to grab something quick. Having a simple complimentary breakfast bar would have been great.

Staff was excellent. Sondra & Tony were amazing & the entire staff were friendly, courteous, & helpful. Even though it was crazy due to a major hurricane, the staff never faltered.

Nothing. It was great!