The breakfast wasn't included but it was one of the best breakfasts I have eaten. A breakfast quesadilla. The layout in most Holiday inns that we stayed at was very comfortable for us. There was plenty of space, there were enough outlets to charge telephones and a space for my CPAP.

The only problem was the smoke outside since we arrived during "fire season" an unfortunate event that happens in various places in the Western United States in summer months. Normally Twin Falls is very beautiful. This is of course outside of the control of the hotel.

During our recent hotel stay, we were blown away by the wonderful hotel staff. From the moment we arrived, they were welcoming (that’s you Kathleen!) friendly, and went above and beyond to ensure our stay was comfortable and enjoyable. They were always available to answer my questions, offer recommendations, and gave us exceptional hospitality. Their warmth and genuine care made us feel right at home, and we can't wait to come back to this hotel for another fantastic experience. Hats off to the amazing hotel staff!

Sadly the pool was overly chlorinated during our stay…

Very clean & spacious room, great facilities with pool and gym available. Friendly staff and modern accommodation.

Location was good for Shoshone falls but a bit far out of the town if you need to be close to town however there are lots of facilities, shops / restaurants etc right by the hotel.

All the staff were super nice. My daughter left her pj’s in the bathroom, we called about an hour after checking out and they found them and we got them back! Everyone was so nice about it. The hotel itself is so nice, the room we had was really spacious! I will definitely stay here again

I wish they had complementary breakfast.

I had to pay for my breakfast, not even a discount !

Less greed, the economy is bad enough with out Holiday inn Express gouging the public in the name of maximum profits. You offer no value ! You charge $240 for a bed to sleep in, that's it ! No points, no discounts, no breakfast, nothing ! From a customers point of view, please explain where the value is!?!?

The staff was friendly and helpful. I believe the front desk clerk was Becky. She was so helpful and got us in early. She was extremely helpful our whole stay. We were in a auto accident our second day and Becky gave us a map and showed us where the car rental was and the quick care clinic. She was very concerned about us.

The amount of times I had to use the key just to get water out of the weight room when I was using the hot tub. 🤣No I wasn't really upset about this. It was humorous.

The restaurant . We have eaten here before and it was great. The staff was attentive and nice. We ordered fish and chips and got three fish nuggets not really fish pieces. Also preceded onion rings with one and got only three of them. It was very overpriced for the amount that you got. It was not this way before about a year ago.

Lovely big clean rooms with large beds. Great swimming pool which the children had to themselves. Excellent choice of freshly cooked breakfast options, included in room cost.

Slight confusion in who was booked into the room (2 adults and 2 teenagers) but resolved quickly by lovely reception staff.

Clean, convenient, comfortable, friendly, excellent amenities, close to everything!

Not able to connect to Netflix, hallway noise could be disturbing at time. Would have been nice if there were tourists or event brochures available in lobby.

Very clean, large room. Every amenity I could want was available. And the price was great.

Went to the wrong holiday inn first. Evidently the holiday inn express is the first one that will pop up on a search for directions to the property.