The facility was beautiful and had many amenities that were useful. The staff was very professional and courteous. I chose the hotel because it was pet friendly. It was very easy to enter and exit, several elevators so we never had to wait, numerous grassy areas to accommodate the dog, and pet waste bags. It was quiet but centrally located to many enjoyable restaurants and shops within walking distance. The hotel had numerous places to lounge inside the hotel and outside. The breakfast was different each day, delicious and the area was spotless.

It was great!

Our toilet never shut off by itself...we had to open the tank and manually pull the float up each and every time. It was very annoying and was reported twice to no avail. No maintenance people ever came to the room. Also the sink took f o r e v e r to drain and they were told about this and never came to look at it.

Everyone was very friendly and professional. Even staff that we ran into in the halls. There was a lady in the hall, I think her name was Jojo she was super nice. There was also a lady working during breakfast that had a big smile. It makes an impact on your whole day when you wake up to smiles. These things matter :D.

We had to go downstairs to get another shampoo bottle (they are super small), lotion and bath bar. The soap itself was awful, it left a residue no matter how much you tried to rinse it off.

very nice brand new hotel and modern great location. delicious breakfast and huge dining area.

I’m short I wished I could’ve been able to adjust the shower head because the water was flowing straight towards my face and was situated too high. Other than that our stay was pleasant.

Location was great. Nice room. Good amenities. The staff for breakfast were extremely kind and helpful.

The eggs tasted weird. The desk staff seemed a little “checked out” as we checked in. Except for one lady that came on around 3pm, very pleasant and friendly who seemed to be trying to cheer everyone else up.

The gm (Nicole) went above and beyond with a fridge issue. She not only stepped up and made it right, but went above and beyond with the problem. 5 star stay. Shower head needs cleaned, or replaced due to build up but amazing.

Nothing.

Great breakfast to start the day, but on weekends you need extra toasters, refills faster or more staff to pay more attention of the needs.

Nothing

Clean The room was well designed Access to restaurants, activities Breakfast was good

The pool was too small for size of facility No service done in room ie garbage cans not emptied, beds not made, bathroom not cleaned

EVERYTHING!!!

I didn’t like the fact that I found several long strands of silky hair on the bathroom floor, considering that I am an African American female with naturally red hair. whomever was assigned to that room did NOT clean the bathroom which was a first, considering that I ALWAYS stay at this hotel.

the location is great and we stay at this hotel pretty often when we’re in town

there is one MAJOR flaw about this hotel. I’ve stayed here probably 6 times. In every single bathroom, the shower leaks all over the floor. I don’t think the shower doors are sealed.