Staff: Returning from wintering in FL. Drove 626 miles day before. Trying to get bulky luggage cart past two housekeeping carts in hallway closest to where van parked. Two male staff popped out of Mechanicals door n could not have been more helpful. One moved carts out of way; other pushed damn luggage cart to exit. Then they asked if I’d like them to push to van. HUGE HELP.Says something about management too; they weren’t worried about it being a problem the had taken time to help from completion of task they’d been on their way to do.

Breakfast was great! Plenty of options. The western omelette and potatoes were delicious and had lots of flavor. It tasted like real food, not the typical breakfast buffet offerings. Coffee selection was good and strong. Everything was clean and convenient. I liked the desk in the room where I could work. Comfy office chair. Staff were friendly and professional. This place is a very good value and I would recommend.

Everything was as expected and pleased as always. Staff and cleanliness is always good.

I didn’t like that I was charged for 3 nights and only stayed 1 night. I noticed the mistake once I had left and called to question it and was told that was seen by the clerk when I checked out but they failed to notify me at that time. There is a refund being processed but I should have been told at the time of checkout. I got a call from credit card services stating possible fraud on my card because it was charged 3 time within several minutes so my card was locked so I was unable to get gas in my car until this was cleared up.Communication would have been helpful.

The hotel was clean. The staff was friendly and helpful. The facility was conveniently located. The breakfast was wonderful and I highly recommend.

Booking.com listed the room as a double room. When I relayed this to the front desk they said the don’t even have double roomed. I tried to contact Booking.com without success. I liked the hotel but I would have given a higher rating if I wasn’t mislead by the listing. Or if I could have spoken yo someone to correct the situation.

The breakfast was adequate. I wish there were bigger cups for people who do not drink coffee and like juice instead of coffee. Also, I appreciated the "heads up" that there is remodeling going on and the time when it would start in the morning.

It would have been nice if there was a vegetarian choice for breakfast.

The room was immaculate and breakfast was great. The pool was very clean and the water was perfect. The fitness room was even clean! We enjoyed our stay here, it was close to the Annapolis Rocks parking lot so that was convenient! Great place!

Everything was good!

Super friendly and clean. And a great, free breakfast. It doesn't get any better.

The ad I saw indicated a bar but it had none. Check internet for accuracy. Also got a last minute notice that masks were required...not true. Minor things but...you asked.

Breakfast spread was great, there was a good variety of options. There was plenty of seating. Hotel location was nice and quiet even though it's by a busy road. Getting off & on the highway was easy. Staff was very friendly and polite.

The first room we were given smelled like cigarette smoke. Thankfully we were able to switch rooms quickly & easily!

The breakfast was delicious! Bed super comfortable. Easy highway access & not too far from downtown Hagerstown. Pool and patio looked fantastic & there was a fitness room with ample equipment. Really nice place!

There was a little confusion about payment. I paid in full on booking.com. After check in I got a call to my room asking if I had a credit card ending in a certain number. That threw me off. Everything was okay once the uncertainty was squared away.

We were very late coming in. It was super nice to be welcomed by a staff member. Very comfortable room and warm as it was quite cold that day. Excellent breakfast!

It would be super nice to offer dinner and something to drink in the room fridge too (beer, wine, soft drinks).