The room, the food, the restaurant, the staff, and the location. I have rarely stayed at a hotel that was so welcoming and full of both history as well as modern convenience. P.S. The front staff was all wonderful and I would specifically like to single out Kane, who went above and beyond to make our stay enjoyable,

The only problem was that the best room in the hotel (second floor with balcony access) had VERY thin walls. My children and I were able to hear the TV, regular level conversations and the*ahem* amorous goings on next door as clear as if we were in the room with them. Luckily the staff kindly moved us to our room's exact twin the next night and we had no problems.

I liked the soft pillows, comfortable mattress, plenty of storage for clothes and suitcases, and the fact that a bathrobe was provided. I also loved that there was a full-service restaurant and bar.

An unlocked and unattended door led from the street and up the back stairway to the rooms. It had a keypad for guests to use, but the door was unlocked every time I used it. It felt unsafe. There was no information in the room about hotel amenities. I had to ask where the ice machine was. Also, there was only coffee with the in-room coffee maker but no tea!

it has the feeling of an old grand hotel. Probably because it is. It is well kept, and I imagine that is not cheap.

When we paid upon check-in, it was said that some money was going to be taken off our card for amenities. Since I normally stay at budget hotels and am not charged for amenities, I was not certain what that meant, but I thought it meant, I would be charged anything I took from the fridge. Except the fridge was empty, so then I thought it meant I would be charged for coffee in the room, but someone else who travels in similar hotels said that the coffee in the room was in fact included in the price, and amenities was for any of dry cleaning or charging my room for breakfast.

Excellent location for Smith College events and local shopping and restaurants. Comfortable beds. Spacious, clean rooms. Air control easy to use. Loved hanging out at the hotel bar after seeing a play at the college.

We were awakened at 8am by knock on the door for cleaning services. When we said to come back, they proceeded to clean the adjacent room at 8AM - vacuuming and banging around. It wasn't the best way to wakeup during our visit. Not the fault of people cleaning. Management should be more thoughtful about where they schedule cleaning crews. It kinda ruined the slow, romantic wake-up:(

The building is old and beautifully restored and maintained. In a great part of Northampton, MA. We walked to a music venue called "The Iron Horse" from the Hotel. Front Desk staff and others we encountered were extremely helpful and friendly. Beautiful property. Comfortable room and bed.

No complaints from our 1-night stay. We will return in the future.

The rooms are beautiful. It is a perfect location downtown. The staff was amazingly sweet, courteous and professional. I also love that I live in Northampton and am able to feel like I am on some exotic vacation, if only for a night. The absolute best thing is the price!!! The Hotel Northampton is even cheaper than the Quality Inn! The only thing the Quality Inn has that The Hotel Northampton is a pool. Nothing else is comparable

Nothing really. I like having a pool but not every hotel/inn/motel is going to have one. I still prefer the Hotel Northampton!

We were in one of the 'cottages' - upstairs in an old building separate from the main hotel. 6'7" husband had no issues with the ceiling height or bed length. Teenagers sharing a sofa bed weren't quite as comfortable, but the room and bed itself was great that was more about them than anything else! Coffee/fridge/table made grabbing a breakfast bite super easy. Great location in Northampton (and got us out of a pickle when our other booked accommodation was an issue).

If we'd had more time to plan (we arrive within 10 minutes of booking after other booked accommodation wasn't suitable) we might have asked for an additional bed (foldaway/mattress) as there was plenty of space in the room.

I didn't know the hotel was a historic landmark - it was beautiful! Also there were 4 weddings happening this particular weekend - you never would have known. I didn't hear a thing!

I wish they had a complimentary breakfast. They only offered coffee and tea, which I dont drink. You could go to their in house restaurant for breakfast but if you don't have a lot of time then you're out of luck.

it was centrally located in downtown Northampton . Right across the street within walking distance is our favorite breakfast restaurant - Jake’s. And a couple blocks away still within walking distance is our favorite dinner restaurant - Paul and Elizabeth’s. It was a very cold night less than 20° And I was happy to find extra blankets in the closet and that the heat was very effective. There was coffee in the lobby & a mailbox near the elevators which I used . and the concierge’s let us stay an extra hour for a late check out since we had arrived very late the night before due to snowy & stormy weather.

although the bathroom was clean and very beautiful and most likely has the original tile floor, the tile floor in the bathroom was quite cold. The heat did not seem to penetrate the bathroom unless the bathroom door was left fully open and then it took a while to warm up. Again being an old historic building I expect a few drafts, but I did wake up cold in the middle of the night on that 20° night feeling a draft directly from the window at the foot of my bed.

Lived in the hotel for 3 months in 1989, enjoyed the hotel and surrounding area during that time. Only had a day to spend this time but enjoyed being back in this lovely old hotel.

Very disappointed that the Wiggin's Tavern is only open for Sunday Brunch. Had dinner at the Coolidge Cafe, food was OK - not the experience we were hoping for.