The room was comfortable. The staff was usually quick to help and meet our need. It was usually quiet so it was possible to sleep soundly.

I would have liked receiving fresh towels during a three day stay. The trash was not collected even after placing it outside the room door. When asked for a plunger, it was just left in a bucket outside the door rather than a staff member plunging the toilet and taking the plunger away. There was no ice machine in the wing of the motel was stayed in.

Good value for the money and very clean. Although the building is older, it has been updated and everything was very clean. Everything worked (except the TV, as indicated below), which is unusual in American motels at this price point.

We had to change rooms shortly after arrival because the TV didn't work in our original room. We were expeditiously moved to a nearby room. Also, even though the occupancy level was low, the lady at the desk could not move us to a lower-level room, apparently because we used booking.com. Since there was no elevator, we would have preferred the ground floor rather than the second floor.

Although it's not a new property, it was very nice, clean, comfortable, spacious. The staff were all very friendly and helpful. Breakfast was definitely adequate with frozen breakfast muffins to microwave, coffee, juice, cereal, fruit.

It may have been me, but I just couldn't get comfortable to sleep the first night. The bed was comfy and the pillows were soft, but I prefer flatter pillows and these were very full. I spent two nights, and had adjusted by the second night.

Friendly staff very helpful and accommodating.

You need to design a better parking system for your snowmobilers most are pulled with big pickups and long trailers so It was a little difficult and the fact that there were restrictions for where we could ride to get to the trail. But definitely not staff fault by any means they were very helpful in figuring that out.

The staff was very friendly and helpful. Whenever you walked into the lobby you were always greeted very nicely. The room was very clean and the bathroom was large with very nice little soaps and lots of towels. The beds were pretty comfy with nice pillows. It was nice to have both a work desk and an eating table in the room helping to keep computers and food separate.

Rooms need to be upgraded a little to accommodate all the electronics that two business people carry for charging. The Air conditioner needed a little attention as it was very noisy. The breakfast was okay but nothing to write home about.

The location was easily accessible whether coming from north, south, or SE. The room was clean and maintenance items clearly kept up with. It was quiet in the hotel room, even though the hotel was full. The continental breakfast was excellent and breakfast room had no crowding.

The hallway carpets didn't appear to be vacuumed in the 3 nights we were there.

I think the location is easily accessible and feels like it’s in the middle of everything without being too busy. My husband LOVES the fact there is a legit sauna in the basement. We are from Wisconsin and they are not as common as they are in Michigan, so he loves it! The pool is warm and the hot tub is perfect!

The walls are thin.

 The location was great. I had activities north and south. It was easy to to leave the hotel and return. I was impressed with how clean the facility was… Especially the the breakfast room. Normally a a self serve breakfast with waffle station is a mess, this one was always spotless and well supplied. Also, I loved having a door that opens directly to the outside.

Parking was at a premium. Overflow parking is some distance away.

Service was incredible, I don’t remember her name but the woman that checked us in was the sweetest woman on earth and made the whole stay worth it. Lots of breakfast choices as well and a great comfy feeling overall.

Wouldn’t have changed a thing, it was a perfect stay for us.

Really great location in downtown Hancock. Nice area to walk in with great access to a park on the river. Staff was awesome, REALLY NICE and CORDIAL! Pool with hot tub was great and so was the breakfast bar. The staff had fresh coffee in the lobby area (along with hot water and a great selection of herbal teas) availible at alltimes.

Everything was great :)