The location was good, near the main part of town & college, but was quieter a couple of blocks away. I did drive past the entry sign a couple of times, lol, because the hotel is set back a bit. Clean, big single room, comfortable to get work done.

Walls & floor were thin. I could hear other tvs and other guests' conversations that weren't high volume. Otoh, no traffic noise and it was very quiet after 10 pm.

Excellent - would have prefered fresh fruit though. Fresh cold water in the lobby ws a tret after a long day of touring. Thank you for having gluten free options.

We have no complaints except fresh fruit would have been a possible addition to the breakfast menu. We love the walking opportunities around the hotel - Tell your guests that that little trail is there. A nice option befoe retiring for the night.

The bed was delightfully comfortable and the temp control in the room was very good. The bathroom lights were a little too bright without a means of dimming them down. Otherwise it was a very fine stay.

No dim l lights in the bathroom Everything was very very bright and a little too sterile.

Breakfast was very good for American standard. Hotel was new, very clean and the staff was extraordinary friendly and helpful. The hotel has a very nice garden surrounding the hotel.

It would have been great if the garden had been equipped with some garden furniture to enable guests to relax and to have breakfast in the wonderful garden. But I was told that this is planned.

Very nice staff clean rooms pet friendly The free breakfast was delicious and everyday was something different. This is not your continental breakfast this was with real eggs waffles fresh fruit breakfast meats so good!

Nothing

Breakfast was fine! No complaints!

When we got to the hotel there was no one at the desk. I had to call out for someone to come out. The receptionist was not very warm or friendly. The morning staff were much more pleasant.

The Best Western Brockport is a new facility. It was clean and well-appointed with an exceptionally helpful staff. Our dog was welcomed. We appreciated the laundry facilities. This hotel is an excellent value.

Liked everything

Breakfast was very nice and changed every day. Excellent scrambled eggs! Plenty of other options to choose from.

$30 per night for a pet fee when housekeepers did not enter our room for two full days is excessive. Our two cats are impeccably clean and the room was left as clean as when we checked in. $50 refundable deposit would be enough.

I liked the bathroom and shower and tub. Everything in the room was great. The front desk receptionist was very friendly and helpful. His name was Bill and he let me know that I was upstairs in the penthouse and gave me directions to the elevator. It's a beautiful hotel!

Very clean, friendly staff upon check in and check out, comfortable updated fresh rooms, 3 min drive to SUNY Brockport, great breakfast options

Elevator out of order but not a big deal for us and there were only 2 floors. It was likely fixed the next day