room location, bed compfortable

Waiting for Bookings.com to return one of my unforunate double online payments for our stay. [ Booking # 3848153263 ] Payments made were through Paypal US $318.04 and another by Visa Credit Card US $ 318.04 as well as the $100 security deposit for our stay, Friday July 14 + Saturday July 15, 2022 [Chcked out on Sunday July 16.] I would prefer the returned funds or cancellation through the Visa Credit Card amounts ASAP. [Tel 416-661-4734]

Friendly staff very personable. Full size refrigerator, 2 burners and whatever you needed in dishes, silverware, and anything else else just ask.

Breakfast, on first floor we heard every pounding move from second floor we had two dogs and was not advised of the fee ahead of time. $27 PER DOG A DAY. (ONE WAS ONLY 14 WEEKS OLD) FYI We used Bookings.com

Accommodating, courteous and friendly staff. Clean, comfortable and quiet room. Above are my most important attributes for accommodations It was a pleasurable stay.

It was disappointing to have to pay extra for "better" WiFi. Free WiFi should mean free WiFi. Currently, the facility's services offered are misleading. Typically WiFi is provided as a free service at most hotels.

Every time my daughter and I stayed, the staff was always friendly. There are restaurants near by; which is convenient. Thank you.

Everything was decent. I wish they have more of a variety of breakfast foods; yogurt, fresh fruit and milk and juice. Thanks!

Place

The guy at the front desk I had told him I had paid n gave me attitude saying that if I had paid he would of not be charging me I showed him my bank account so he can sre I eas charged But he didnt listen I was charged twice plus deposit Lucky next day a nice lady piked up my call n helped me kindly n got my money refunded

Robin at the front desk was amazing. I was having the worst day and she totally turned it around with her customer service. I come to Rochester once a week and need a reliable hotel. I will be booking the rest of my stays here just because of her. thank you Robin!!!

Booking.com didn't mention that there was a deposit on the room. Which should have been added when reservation was made. No ice machine. Had to go to store to get it.

the studio is spacy; linen is clean.

but everything looks very old, some rooms' fridge leaks water . 25 per dog/pet per night, not cheap. breakfast you can forget about it.

The coffee was great. I thrive on the stuff The staff was very informative

There were no restaurant recommendations

The smell of cleaners or laundry detergent was stronger than I like, and the air was a bit stuffy. Otherwise the stay was perfect. I just have a sensitive nose.