The location is excellent, subway is just around the corner, which brings you everywhere in the city. Also Midtown has a lot of restaurant options. The hotel is tidy and clean, small bar/restaurant space on floorlevel and a small gym in the basement. Rooms are cleaned every day and you get fresh water bottle each day. The beds are very comfy and in the room you don't hear NY sounds.

The rooms are a bit outdated, like interiorwise 00's style, but this is just a matter of personal taste. The sound of the aircon was a bit loud in our opinion, however after a whole day of strolling through NY, we fell asleep like a baby.

Very comfortable beds and good shower in very good location, walkable to many attractions. Im guessing the room is large by new york standards. Lots of good places to eat around. Highly recommend Friedmans Bagels, Miss Korea Bbq, Bear donuts just a minute or so away. Get your breakfast takeaway and eat on the hotel rooftop! Location is great especially if you like korean food.

Theres a very small restaurant, no room service and dont know about the breakfast. No good lobby or bar to hang out. The rooftop bar is nice, when open, but only open 5-11 pm. But you eat or get any food nearby. They took a $250 deposit when checking in,which you get back 3-10 business days after checking out. But maybe thats US standard?? Tiny towels. Ok

The staff was very friendly and helpful. The hotel design was lovely.Love the front desks with the newspaper and some of the art too. Bed was comfy and bedding very clean.

Gym/workout room was below basic, only elliptical and treadmills. No weight machines which would have been great----only free weights. Our first room was lovely and roomy only there was a horrible buzzing noise coming from the ceiling right over our heads in bed which was continuous. At 1AM the staff downstairs changed our room for us. Much smaller room but quiet. No full length mirror which made it difficult to dress.

Staff was courteous, accommodating, and friendly. Everyone we interacted with was great!!! If we're ever back for another stay, this would probably be the main reason why. The food at the restaurant had good variety and we enjoyed what we ordered. Free luggage storage after check-out was very useful, as we wanted to walk around the city a bit before taking our bags. Valet parking was also great and fairly reasonable in terms of price. Many other similarly priced hotels in the area would not guarantee a parking space, so for us this was a very important advantage of staying here. We thought our room was comfortable enough for a one-night stay. Furniture and interior were certainly dated but that did not make our stay worse. Bathroom felt very upscale! We also thought that sound proofing was really good for the most part, any noise that we did hear was coming from the hallway. As other reviewers have noted, the area gets a little sketchy at night but the hotel entrance is only accessible with your card key so we felt safe returning to our room after dark.

Newer furniture/light renovation would likely make this a 10/10. Wish that the $15 credit to use at the restaurant/bar could be extended to the day of check-out. No other complaints!

Very quiet and clean, space-efficient, well-planned room with plenty of places to put your things—and plug them in. No hunting for outlets! Very courteous, consummately professional staff. Speedy elevators. Shower was easy to operate and hot water was immediate. Temperature was easy to set and stayed consistent—something that we haven't experienced recently.

Extra-cost buffet breakfast was just OK, but this may have been because there were so few guests there on the particular weekend we visited. For example, the waffles in the chafing tray had been there for some time and the bagels were quite tough. The only USB power ports were under the TV, so bring AC adapters.

Good placement of hotel and suprisingly great view from the terrace. Also nice that everyday the towels were changed since the humidity was so high that they would never get dry.

Single use paper glasses everyday changed, glass ones would be nice and planet friendly. Missing some space - wardrobe, drawers - to put the clothes in. And in bathroom we have missing the cotton pads etc.

Location is perfect to explore New York. The rooftop bar is fantastic at night for a view over the city and the empire state building.

We were told that there was a $15 discount on the restaurant and bar. Turns out, it is not that simple. It is only activated from the moment your bill is over $15 and it doesn't apply to breakfast Rather expensive, but like everything in this city.

we stayed at the Hyatt for 1 night before checking into a suite in 5 star hotel. we were not expecting much from this Herald Square Hyatt but we were wrong. the front desk guy (Angel) was so helpful, the room was really comfortable too. good Wi-Fi , I got extra pillows quickly, coffee in the morning.. and it was an inexpensive cost . definitely worth checking out. thumbs up

the location a bit sketchy.

The staff was friendly and helpful.

The bed platform stuck out beyond the mattress and has sharp corners. We hit it several times scratching our legs. The seam between the carpet and flooring is sharp. The drawer between the beds wouldn't stay shut. The cabinet holding the refrigerator has sharp corners and I ended up with a cut on my forehead when I bumped it.

The staff went above and beyond they helped us with an early check in for at least one of the two rooms. They also offered valet parking. Checking in was pretty easy. They were very friendly and knowledgeable. The rooms were clean and had lots of storage. Overall I would definitely recommend this place to others and definitely will book with them again on our next trip.