Its not cheap but you really get what you pay for. Its almost perfect in every way. Couldnt fault it.

friendly reception and waiting staff. Great location.

We moved rooms as the first room we had looked out into a derelict building and was a very depressing view. The front desk manager was very helpful and moved us the next day. The lobby is rather bare and loud as the bar is so close to the front door but we got used to it. But we are in our 70’s so probably do not represent the average guest.

One of the best mixes of design, perfect cleanliness, comfort, staff, room to move that I have encountered at a 5-star. Just superb. restaurant and bar were very pleasant and not overcrowded or noisy.

I think the food could be a bit better. Fairly routine execution of dishes.

My family and I stayed at The Whitby as part of a birthday celebration in NYC. Although it was only an overnight stay, we thoroughly enjoyed every aspect of the hotel. The hotel itself is just beautiful, its like walking through an art gallery, every wall is covered with art & gorgeous wall paper, the Whitby is a feast for the eyes. Also, loved the shower, the duvet/the comfort of the bed, the quietness of the rooms and the English Breakfast. All the staff were kind and quick to help. We will definitely stay at The Whitby again!

No baked beans with the English Breakfast....LOL

Concierge & Staff in general were excellent. Bar service was great.

Food & Food Service

Room - Beautifully finished. Lovely bathroom with a fantastic power shower. Tap handles that dont require a Phd in Astrophysics to work out either ! Hotel - Beautiful throughout. Staff - Really attentive. Car parked within 2 minutes of our arrival. Location - Couldnt be better.

Nothing

This is a beautifully designed hotel according to the standards of the chain (stayed at the SOHO UK too). We had a street noise issue in our room which was dealt with swiftly with an upgrade to a higher floor. The beds and bathroom are great and the view from the new room was amazing. The location near central park is great.

The hotel is in a poor looking street. It is such a contrast. It has limited facilities (just a bar/restaurant). We found the breakfast expensive and not exceptional. Our nice terrace (upgrade), was basically unusable because of airconditioning noise from the buildings in the street and cooking fumes from the restaurants. Take all this with perspective. This is a beautifully decorated room, amazing view, great shower and soaking bath. I would say fair value for money, but not exceptional value.

My daughter and I are great admirers of Kit Kemps incredible designs so it was lovely to enjoy this luxurious hotel and admire her work. The restaurant was very buzzy and popular with a sophisticated crowd and the food was lovely.

My only criticism is the price as we stayed in 2 other luxury 5 star hotels which for us were in a better location.

Needed to be mid-town, so chose the Whitby over the Crosby. Appreciated how quickly restaurant hostess and staff were to recognize my husband and me. Excellent front desk staff. Appropriately COVID aware. Liked non-fogging mirrors in bathroom.

Please add capsule coffee maker and tea zone to honor lounge. Kettle in room please.

A wonderful warm welcome from staff, lovely comfortable rooms and communal spaces. Lovely design by Kit Kemp. A great location - will definitely stay again

I love a swimming pool but the gym is a decent size so that was fine