When my husband & I checked in, there was a woman & 2 men who were absolutely wonderful! They were professional & kind. We loved our room & it was so clean!

At 6AM when my husband came down for coffee, it was not ready & the younger male employee was sleeping at the table. He had to come back & when he did, the coffee was cold & gross. Then upon check out, the same male employee was cold & there was a problem apparently with our card & then he did apologize saying it was his fault. Wasn't pleasant with check out but because of check in & our room, we would try once again to stay.

Our room was very clean and the beds were extra comfortable. We used the pool and workout facilities while we stayed as well and we were very happy with the cleanliness of both. We got a great nights sleep since this is just a few miles from the airport and there was no outside noise at all.

The only negative thing we experienced was that the oven had broken so the hot breakfast did not include eggs, bacon or sausage. The rest of the breakfast made up for it though and things happen so thats why overall I gave it a 9 out of 10

The location and breakfast. The size of the rooms. There are plenty of restaurants within two to three miles. Walking distance to an ice cream shop.

The traffic on Niagara Falls Blvd can get pretty busy. But, my hotel stay was wonderful.

Breakfast was very good. We were going to Riviera Theater which was very close to hotel. Young man at front desk was very helpful in giving us directions. Any staff we came in touch with were friendly and very accommodating.

Had trouble closing shower door

The Hotel was great clean super friendly staff my only compliant is there is no sound proofing. We could hear everything down the hall, above us and outside.

The Hotel was great clean super friendly staff my only compliant is there is no sound proofing. We could hear everything down the hall, above us and outside.

Everything was very comfortable and staff was very kind.

Nothing bad to say just some plugs didn't function properly in our first room but they accommodated us quickly to a new room.

The staff, the manager was amazing. Due to covid and no one wanting to work she was under staffed. The manager was cleaning rooms, answering the phone, checking people in and serving breakfast. She needs a bonus!!!!!

The room was dirty when we checked in. Noodles on the floor, ketchup on the floor. We did not complain because the manager and staff were doing all they could. Their was also a wedding or something going on. We have small kids and could not sleep due to noise. The banging and yelling stopped about 2 am but started back up at 7 am the entire weekend we were their. We called down and complained about noise and told staff when we left but still did not help.

The bed was very comfortable. Slept great.

Hallways could use a vacuum. Our bathroom had women's hair on the floor. I cleaned it myself with one of the wash cloths and toilet paper.

Ambiance and soft bed

The chargers for our cellphones were not working right. As garden communicators, we needed to keep our devices charged. The outlets threw us a curveballs by either not working due to the light switch turning off all the power on that wall.

Very decent breakfast. Clean hotel and room.

It is a little far from everything (shops, restaurants, etc.). Even though we booked for five persons, there were no sheets nor blankets for the sofa-bed, but the reception solved it quickly. Pool was not working.