Very comfortable room and bath, friendly staff members, even for late arrival. Price definitely good value for the quality

The only hesitation I have in giving this location a 10 is because, when I opened the door to my room for the first time, there was a ... funky odor (aka 'not so fresh'), in my pet-friendly accommodation, and my pet, who has a sensitive nose, was nervously sniffing the carpet and trying to search for the other pet who was there beforehand. We travel alot, and I don't see that behavior from her to that extent. Even if the room could not be completely cleaned of odors... (FOLEX is a good product to spot clean and remove pet odors, recommended by a carpet company)... at least some air freshener would help somewhat to give a better first impression upon entering the room.

Clean, convenient, wonderful staff! The breakfast was great! The lady in charge of setting up the breakfast always made sure everything was stocked and the areas kept clean. Will certainly stay again and tell my friends with dogs. If you're visiting the Biltmore Estate, this is the perfect hotel for you, your family and your pup!

Everything was excellent!

The location was great. Easy to find on our way there and easy to get back on the highway on our way out. I only spoke with the breakfast staff but they are friendly and accommodating. Facilities were clean. Elevator was broke but it wasn’t too much of a problem since we didn’t have much to bring in.

Elevator broken

Price was reasonable, it was fully clean and comfortable.

The AC cooling was not working properly. Additionally, there were no hangers inside the washroom to hang clothes while showering. Also there was no hangers in the room.

The staff I met were nice and the facilities were immaculate. Clean, comfortable, and functional is what I look for. This property was all of those. And they had a good breakfast.

There wasn't anything for me not to like.

The beds were super comfy and clean, so were the room and common areas. Front desk were pleasant and accomodating.

The area isn’t enclosed thus the premises don’t feel very secure. The breakfast had limited choices: scrambled eggs, toast, muffins, waffles. Only apples on offer for the fruit section despite it being the summer.

Clean and convenient. I enjoyed the breakfast… eggs, and sausage. Bed was fairly comfortable.

There were no towel racks in the bathroom to hang used towels. This was inconvenient, as fresh towel service was only provided upon request. 

Breakfast was very good, room was clean. Heat worked great and got my favorite TV stations. Very happy with stay.

Texture of the toilette paper.If

The staff was very friendly, especially Missy at the front desk.

There was a bad smell outside like someone was smoking weed out on the balcony, I could smell it everytime I took my dog outside to walk him.

The whole stay was excellent. Breakfast was very good. My friend loved the waffles and I enjoyed the eggs and sausage. Staff were friendly and helpful. The breakfast woman and housekeepers were so friendly.

All of it was great.