Location was nice

Booking states breakfast is included and then when I got there the hotel stated it’s an extra $9 a person

The property was clean and located close to lots of amenities.Beds & pillows were fantastic! The room was large as we had 2 adults and 3 teenage daughters.

Clean and well staffed and the suites were large! Beds & pillows comfortable.

The beds and sheets were so soft and comfortable I had zero problems falling asleep and did not want to get up in the morning. Everything was meticulously clean despite the high volume of guests at the hotel. The hot water in the shower was excellent and the TV was good. The coffee at the breakfast bar was amazing me and my friend both commented how delicious it was and fresh. I will def be back when I come to CLT area again!

It would have been a nice to have for a carb choice like waffles or pancakes at the breakfast bar and the juice and milk pitchers were not labeled so I wasn't 100% sure what I was pouring but it worked out OK.

The location is about 10 minutes from the Concord Mills Mall. It has multiple food options nearby and at least 4-5 restaurants within walking distance. The hotel also has a kitchen/restaurant in the lobby as well. The facilities are well maintained and friendly staff. The breakfast was awesome! Eggs, sausage, potatoes, orange juice, apple juice, different types of milk & coffee. The way it was set up it was easy to move around and dip our plates.

The elevator could've moved faster when waiting for it to arrive but it wasn't extremely slow either.

Overall, our stay was quite enjoyable. The staff were all friendly and eager to help. Room: we stayed 3 nights and when we got there it was clean and the room was large. Layout included two sturdy places to set suitcases- I love that - with roomy minifridge, big screen TV, a comfortable, long sofa area. Bath: large, well designed walk-in shower, well engineered grab bars, good water pressure, lots of room to spread out on the vanity, fluffy towels. At first glace, there were few wall sockets, but closer inspection revealed many extra sockets built into the desktop and bedside tables for charging our devices! We both slept better than we usually do in a hotel: the beds were very comfortable and the room darkening shade system worked great. Other amenities: the gym is well equipped and clean. Breakfast: wonderful! Fresh fruits and delicious sausages! My husband liked his carb choices, but I'm diabetic: it's not often I get as many protein choices as provided. Very handy that it started at 6AM, too. To have 5 to 6 hot tea choices plus good coffee and 2 juices was fabulous.

The first day, the maid never cleaned our room, so we had no clean towels or facecloths to use that night or the next morning - yuck. At this price range, I would expect better maid service. Our room was next to the elevator, so noisier than average, and there were people yelling loudly in the hall outside our door one evening. Other than that, it was quiet. There were connectivity issues with the Wifi, but the front desk provided help there. The decor was new. What they call "modern, industrial, edgy" which my nervous system interprets as "cold, barren, dull," and quite frankly it did put my nerves on edge. Definitely designed by somebody in love with their ruler and protractor. To each their own. If you are looking for organic, look somewhere else.

The checkout time

The shower and the breakfast

The property was Great, super clean, very friendly staff. Easy access to very close to where I was working.

Only disappointment was the water pressure on the 5th floor, there were not a lot of guest and you had to stand almost directly under the shower head to get wet. I mentioned the issue to the front desk and the engineer came by the room quickly but he mentioned it must be the water tanks or the time I was using the shower ( makes no sense ). I would love to stay at this property again but will ask about the water pressure 1st.

Friendly staff received and assisted us during the stay. Everything was clean and good quality towels and linen are used. There are two big drawers and two suitcase racks available, which makes the handling of luggage easy. Meat dishes presented with breakfast were changed daily and the fruit and juice were fresh. Our room had the most beautiful views of sunset. I am a sensitive sleeper and was not disturbed by any noise during our 3 day stay. The hotel is within about 20 minutes walking distance from the blue line train, which runs to the city centre.

I would prefer a bed on which the movement of my sleeping partner cannot reach me, as I am a very sensitive sleeper.

Close to UNCC. Decent breakfast.

Front desk staff not welcoming. Both were on their phones when we checked in. Remote for TV in bedroom did not work. Took it to front desk to ask for another, neither staff member looked surprised. One grabbed another out of a drawer and gave it to me with no acknowledgment. Took it to room - that one didn't work. Back down to front desk. Staff went to find new batteries for it and seemed very irritated with me. First world problem for sure but was not made welcome at all.