Nice room. Mattress very comfortable. Bathroom was big and room very nice.

It was just to massive for me. We went to the lobby and found out there was another tower and lobby where we were staying. They checked me in at the first but then parking was very confusing we misplaced our car for an hour and had to walk through 2 parking towers due to the different entrance to the building. It's a maze in side the place. you have to cross at tunnel on floor 2 to be able to access anything then you can go to the lobby and such. We don't gamble so just not worth the hassle for us.

The entire casino resort facility is very well maintained and gives the impression of luxury throughout. This translates to the rooms as well at least in the Cherokee Tower where I stayed where my room was very luxurious in it's fit and finish and I was impressed with its condition. The staff was all friendly and courteous and helpful in every respect. The variety of restaurants on site is impressive. Although prices can be pretty steep, the quality of food is exceptional. Booking a room during the week provides the best value and also probably one of the better experiences as the casino is less busy as is the facility as a whole. Staying in the resort provides amenities such as access to the multiple pools on site all of which are very well maintained and provide a unique atmosphere each their own. The location of the casino resort is very accessible to all the surrounding shopping and dining opportunities as well as other activities to keep you entertained.

Restaurants can be quite pricey as are options for the spa and shops within the resort but this is to be expected for on-site options. The layout of the resort is a bit confusing at first and can be quite disorienting for first time visitors, but once you learn the layout it's fairly easy to navigate. One very specific complaint is that there is only one main beverage station on the casino floor for coffee and Fountain drinks for such a large footprint. Although there are drink attendants walking around the casino floor at all times to take orders, if you wish to go get a drink yourself it can be quite a walk to do so.

It was very pretty and clean. Most people were very friendly.

We were told our rooms were ready for check in. We got to the hotel at 3:50pm. We had three room reserved and only one room was ready. All nine of us had to hang out in that one room for over two hours. They were supposed to call me when the other two rooms were ready, they didn’t. We had to go down and inquire about the rooms. I got the speech about housekeeping, and inspection etc. but why text me and say we were ready for check in. I was not happy about that because it took a chunk of our fun time waiting. Paula Kinard

Facilities were spotless from end to end. Staff was friendly and accommodating. Room was outstanding. Virtually spotless. Bed was comfortable. Casino was not our main reason for visiting, although we found it entertaining. Lots to see and do there. Ample choices for shopping, dining, and things to do. Although pricey food and service was superb. Facility is located on the Cherokee reservation in the Great Smokey Mountains of NC and the scenery it breathtakingly beautiful.. Make a great one to two day get a way trip. We went primarily just for the experience and a quick get a way. Will go back at some point.

Get out your wallet! Room rates were very reasonable but everything else is through the roof. Dining is very expensive, shoppes are all high end. Be prepared to pledge your first born child for everything you do. Definitely do not go there if you're on a budget for looking for a value based get away. Put your hiking shoes on. LOL the facilities are absolutely huge. You'll walk miles inside it. Took us a couple hours to find our way about.Then we watched everyone being bewildered trying to find their way around. It really is over a mile long inside. 4 towers with a thousand rooms and expansive facilities. Almost too big. RT 19 South getting there is truly a snake path.

Nice room, loved the shower and the view. Thankful to the nice guest that showed us the way to our tower.

Self park enterence for The Cherokee tower not clearly marked. Too far of a walk from parking to actual hotel. Not enough signs in the walk ways inside. Toilet paper holder in room's bathrm should have been higher on the wall. Anonymous alarm went off at 2am in the hotel for 10 minutes. Kept saying they were looking into it but never followed up with what it actually was.

We really liked the hospitality and niceness of the Staff- they really reflected the quality of the Resort. Teh facility was very clean and felt fresh. This started when we pulled up - the valet helped us get oriented and the desk clerk was very welcoming. Loved the decor. From Growing up in the Basketball world- we never hear the noises of the gym, buzzers, crowds- and this is a positive for the resort feel. Loved the band at the Myst bar

We were a little disoriented on the locations for a few of the venues; we found a digital map in one of the corridors but still had a little trouble being oriented where we were and how the facility related in connectivity. We saw an advertisement for the Wicked weed cafe- but it never oriented us nor gave location - though we found it after we ate. We never saw signage for the Basketball games nor the locations for the gyms... As a newby to the casinos- we could play the Blackjack and Poker machines, but a few others were a little unclear on how to play other than hit a button. We looked for a tutorial machine that offered some instruction. Some machines had a "help" button.

I love love the scenery.The hotel was beautiful clean and the elevators and bathrooms smelled great.

What I didn't like was the fact that there wasn't direction on where we should park...there are three parking decks we parked in the wrong parking deck.After checking in we was told that our rooms was on the opposite side of where we parked.But we was ready to start our weekend so we decided not to move the car (our fault) Fast forward it's time to check out and we don't remember what parking deck our car was in the staff helped out as much as they could and after an hour of walking we finally found our car.So with all that being said add more details about parking or maybe have a shuttle service to help you get to your car.There was alot of elderly people there and I pretty sure they all have a similar story.

We were there for a girls basketball invitational and enjoyed the amazing facilities for the games and activities for the girls to do at the resort without leaving. We used the valet services many times and we even had personal access to a wheelchair during our entire stay for my 85 year old mom who also enjoyed herself in the casino with the complimentary play cards. Would love to visit in the summer months for more outdoor adventures in the mountains.

I didn't like the fact there was no laundry facility on site. Even though there was a location nearby, it was not a safe location.

I liked the fact that all we had to do was walk to casino from our room without having to go outside.

What I did not like was the fact that every day some NEW CHARGE WAS ON MY CREDIT CARD?! It even overdrafted my account!! They need to be more upfront about everything that they are charging and charge all at one time!! We probably won’t be staying at this destination any more??! Because of all of the extra charges to the card for all of the “fees” and hidden fees?!

They have lots of slots. Everything was clean. Large room .Loved the walk-in shower. Best shower I ever had in my life. Got free valet parking since we stayed the night there. We did not bowl, but there is a bowling alley there by casino area. Several restaurants to pick from.

There is so much walking to get to the casino area and/or restaurants. We stayed in tower 4 and got a view of a fooftop, but it was closer to the casino area. The slots did not give much play time or payoffs. The winding roads were plentiful.