Booking in/out was perfectly easy. All the staff from reception, breakfast, pool/maintenance to cleaning seemed like they couldn't do enough for us. The price was pretty competitive compared to some, but we still had an amazing breakfast which a lot seem to leave out to save money. Our breakfast choice was waffles of 2 flavours, eggs, sausages, fresh fruit, yoghurt, breakfast rolls, breakfast pastry selection & cereals. The pool was great & was cleaned every morning from leaves etc. Fresh towels were available for pool use. The whole place was spotless everywhere. Room was very nice & bed/pillows were great. Fridge was a good size & was on before we arrived which is always nice. Nice to have a microwave (not used), a full sized ironing board & iron.

Everything was great.

The customer service was amazing! So amazing that we might come back one day. John especially did a great job!! The pool was nice and peaceful. The room was fancy and to our liking and breakfast was good. We both got breakfast sandwiches to our liking +fruit and my boyfriend brought them up to the room to enjoy. It also was a plus that there was complimentary coffee and tea at all times in the lobby, that we found great. Would definitely recommend.

The room floors could have been vacuumed/mopped better, we got dirty feet when walking barefoot. Otherwise the rooms were clean and nice, and we didn‘t really mind.

The breakfast options each day were wonderful. They keep everything supplied and available to choose from. The hotel was easy access to the highway and was located conveniently near food and retail stores. Since our room had an outside entrance we were able to park near our room. We had plenty of room in our king bed room along with an area with a chair/ottoman for reading. The room was clean and comfortable.

If you get a room on the second floor you will need to know you will be climbing stairs to get to your room. If you have mobility issues request a first floor room.

The staff was very friendly and helpful. The room and hotel in general (from the areas we went in) were very clean and smelled good. Nice variety at the complimentary breakfast. They also give you different towels for the pool, so you don't have to use your shower towels from your room. It was conveniently located and bonus for us was the parking. We were there for a race and had 2 vehicles and one towing racecars and the nice gentleman at check-in made sure to inform us that there were plenty of parking belongings to the hotel to accommodate us (there were semis in the lot too). Loved the sense of security that you have to use your key card to come inside the actual building after a certain time, gives peace of mind that random people can't come in.

Our room was hot for some reason, even with the ac as low as it'd go. We're not sure what the problem was with that, we forgot to mention to the staff because we weren't in the room except to sleep. Wasn't a big deal because everything else was great and it was 96° that day, so understandable. We also had a lamp between the beds that was burned out, again wasn't an issue because there were 2 other lamps and other lights.

We made a return visit to BW Hickory, for this summer. My wife has family in the area and we use this visit for some family time. Best Western Hickory is our favorite motel in the area. The staff treat us like family. We enjoy the breakfast area, and our room is clean and comfortable. We asked for a room near the pool and were accommodated. We enjoyed using the pool which was also cleaned daily and tended to. We had a very pleasant visit and even extended our stay two extra days. We are looking forward to returning.

The staff was super friendly always attentive as needed for a mom n dad weekend away with no kids it was extremely relaxing to not have to worry for a few days

The door was difficult to shut literally had to slam it to latch draft coming from around the door and the sound deadening certainly needs to be addressed. Could hear people talking in the parking lot other than that, it was exactly what was needed for a weekend of peace

Excellent Breakfast, clean, stocked and great variety! John, 3-11 front desk was very kind and helpful with our questions.

The humidity in the room was tolerable but uncomfortable. Generally feeling sticky. It was damp in the mornings we did use the AC and a personal fan during our stay. Also a large group occupied the pool the entire Saturday til after hours luckily when they checked out on Sunday it was available. No elevator should have been mentioned or noted for seniors but somehow I managed.

Loved the location. We were near every major restaurant, a Barnes & Noble, Walmart, Target, the mall, etc. I don't think we drive more than two miles to get to anything we wanted the entire stay. The staff was exceptional. We stay here every summer for a specific family event and will continue to do so.

There was a baseball tournament that brought in loud and discourteous families but the hotel couldn't do anything about that. We just left the pool when they came out.

The hotel was close to freeway so easiy to get around and about. Parking was very close to hotel. Breakfast was great! Kids enjoyed the stay and the breakfast. The pool was a plus as the kids got to enjoy a pool time.

Our reservation got a little moxed up but was easily resolved and fixed. Although says non-smoking room, we got a room that had smoking smell. Everytime we closed the bathroom door, smokes gets inside through the wall vent in the bathroom. The bathroom have no vent fan, only a entire building exhaust fan. Carpet is outdated and a bit dirty, and room doesn't smell fresh due to the aging carpet.

Close to the exit and convenient to get anywhere you want. The breakfast options were plentiful, main lobby was welcoming, staff was efficient and informative.

There were cracks in the ceiling and peeling at the top of the shower with mold. The front door had large gaps which allowed the freezing air to waft in (10F outside), failed to dampen traffic noise, and led to feeling unsafe.