Extremely clean and well kept. Love the beach decor. Breakfast was good. Staff was nice. Check in and out was fast. Rooms were well stocked with towels and essentials. I love the bath products and lotion. The location of the hotel was in between Oak Island and Southport Beach.

The mattress was a little hard for me but hubby liked it just fine. The entrance to the hotel needs a traffic light. Extremely difficult to get in and out of, to the main road.

Gabrielle from the front desk was awesome. We got there early on the first day and our room wasn't ready yet ( no fault to the hotel) and Gabrielle told me she would call as soon as the room was ready and she did, I believe that is going beyond her normal duties. The breakfast was also very good both days we used the breakfast feature.

Friendly, helpful and professional staff, especially I mentioned Gabrielle previously, and the breakfast.

We have stayed at HI&S over and over. What I really appreciated about the Southport location was the decorations for fall/Halloween. it actually made me feel at home. We had just come from another location that hadn’t decorated at all. The staff provided a print list of restaurants by type of food and their location.

The only thing, which seems to be standard at all, that I didn’t like was the location of the laundry facilities. One on every floor would be amazing.

The guy at the recession stand didnt check to see if I've payed for the hotel and after I told him I did he charged me twice so I had to contact booking.com to get my money back.

it was absolutely clean and brand new! The breakfast was wonderful, can’t say enough good things about the cleanliness, comfortable bed and great breakfast.

The walls are thin, and we had someone next to us who may have been on their honeymoon… If you know what I mean… So we did hear their jubilations which was awkward

Very clean hotel Staff was very friendly and helpful Great breakfast options

No fan in bathroom and bathroom door was not very private. Bathroom and closet door were a combo. Not a fan of that design feature

Breakfast was great, location was great for where I was visiting. Staff was very friendly and informative.

When it rained I could clearly hear what sounded like water going down the downspout. The harder it rained, the louder the noise.

Beautiful breakfast sitting area. Spacious parking lot. Friendly staff. Pets are allowed. Within driving distance to the beach.

There wasn't anything about the facilities that I didn't like. We were there for only one night.

the breakfast was by far better than any of the other hotels we stayed at in the area over the years

shower had next to no water pressure at all. when we got to room we didn't have any normal size pillows

very good.

In room needs more lightening. Also went online to schedule our stay. When we got there ask if you honored ARP. Was told could not use since booked online. I never saw anything about ARP discounts or any other discount that you may offer. We pay for ARP because being 72 years old any discounts would help.