Proximity to airport is great, rooms were clean and comfortable, breakfast buffet was excellent. Desk staff were proficient, friendly and helpful. Bar and cantina are well done. Selection of food and beverages is good. Atmosphere is great for families. We will return!

The hotel, while advertised as smoke-free, it wreaked from the smell of marijuana on the 2d and 3rd floors on the weekend evenings.. While I cannot speak to whether the hotel management charged the occupants a penalty fee, when it was apparent on the first evening, no action was taken to stop it on the second evening.

The check in process was super easy with an exceptional desk clerk that was very friendly and eager to help! The rooms are spacious and comfortable and most important CLEAN! Had a delicious breakfast the next morning with plenty of choices to choose from and friendly staff! Location was spot on for flying out the next day and would highly recommend this location if you are looking to be near the airport, restaurants, and shopping! Thank you for the pleasant experience!

Literally nothing comes to mind...all was great!

The room was spacious and as we requested quiet.

The cleaning schedule...no one mentioned that it was intermittent. We were of the impression that our room would be cleaned daily. No one could explain why, once we were told we had to request daily cleaning, including making up beds, that it still did NOT happen.We received clean towels every other day or so. Towards the 8th day of our 10 day stay our room did get more attention. Somewhere in writing , like on your website, we suggest you write down..cleaning of rooms is like a timeshare once a week with towel exchange upon need. Not to have been told ahead of time left us feeling frustrated. Nonetheless, we have since booked another 10 day stay in late September.

The meal options for breakfast was refreshing. It was nice to have multiple areas for seating. I like using real plates, silverware and not all plastic/cardboard.

The garbage area was full each morning we went down. Additional areas to place trash would be helpful. It was off putting having to check in for breakfast. I have stayed at other Hyatt Place locations and this was the first time it happened.

It was a nice selection. Difficult to open kids on pans, too heavy. Food not hot, kinda warm. Had yo bern informed in advance that breakfast was not included with my room rate. When discussed with staff, they apologized and adjusted my bill. Third morning we went without breakfast.

The room rate including breakfast charge had not been explained to me in advance

The location cannot be beat when flying out of PVD. The staff is always super friendly and the hotel is clean and well-maintained.

The hotel needs to increase its security. I had a very disconcerting encounter with someone who should not have been in the hotel outside of my room and again in the elevator. The hotel did take my concern seriously but, it spooked me and I don’t spook easily.

We were so happy to discover that our deluxe queen room had a small sofa and ottoman! It made our stay more cozy. The contemporary stying our room was refreshing; so many times, hotel stays can be a step back into decades past, but this Hyatt felt modern and clean. Plenty of lighting options and electrical outlets in the room and we liked the big shower and simple design that made keeping the bathroom tidy during our stay easier than usual. We wanted to see as much of Rhode Island as we could during our stay and the location made driving to Newport, Narragansett, Wickford, and Massachusetts, easy and enjoyable.

This was a good choice for us and we enjoyed the fact that there were trains, planes, and automobiles nearby: a light rail station is located right behind the property, giving customers the ability to travel right up to Boston by train about every 4 hours; the airport is located down the road (although we didn't hear any air traffic at all!); a large rental car facility is located across from the hotel making for an unusual view of cars going up the ramp at all times. The hotel itself has a laid-back vibe though, like a comfy oasis in the middle of all the travel options, but if you're looking for scenic view, this will be a surprising stay for you!

There was nothing to dislike about this hotel. It is extremely well maintained. The staff are friendly. The location was perfect for our day trips to Providence, Bristol and Newport RI. There was barely any noise from the nearby airport. And we only heard the train when we were outside.

We liked everything.

The pool, the breakfast, the room and shower

The ONLY negative thing was that my son was swimming in the pool and was ready to get out but there were no clean towels, so I went to the front desk. They said someone would bring towels. We waited a half hour- no towels. I went back to the front desk. Again I was told someone would bring towels. We waited 10 more minutes! No towels! So I went back to my room and grabbed a towel. This was reglectful and put a bad taste in my mouth. I would have given 10/10 except for that experience- disappointing.

The location was perfect right next to the car rental - all accessible from the airport terminal walk ways. For those commuting during the week to Providence-the train station was right on property. Lovely garden space out front.

We would have liked a free continental breakfast. Because we had to pay we just went out.