Great location in historic downtown Sumter. We were in town visiting our son whose is in the Air Force, It's a close drive to Shaw AFB and we liked this location better than staying in the busier part of town. Hotel service was great and friendly. Liked the parking garage there. Very safe area to walk around. We walked across the street for coffee in the morning and there is another coffee shop just down the street too. Walked to the Sumter brewery (bar type food, huge place, lots on tap), Sidebar (the food here was awesome!), JO Grady's (good cheap drinks), Hampton's (didn't go, but patio bar looks awesome, fancier type place), Main Street tavern is right next door (rowdier crowd and cheap drinks). Places close early, are open only for lunch than dinner, and some are closed Sunday, Monday, or Tuesdays so make sure you check the times for places. Great antique stores on the block also. Enjoyed our stay here and would stay again next time we are in Sumter.

Breakfast bar was ok. Would have liked more fresh fruit and non dairy options.

With the exception of our Sunday breakfast, all aspects of our stay were very strong. The downtown location is wonderful. The room was great and my wife loved the shower design and operations. I found the staff to be very helpful and friendly.

The Sunday breakfast was the only dissatisfying aspect during our 1-night stay. After trying the scrambled eggs and ham which were tired and tasteless, my wife and I elected to visit a nearby breakfast place in Sumter, Eggs Up Grill, after our hotel checkout.

I checked out in November 26,2022 and Booking stated that they emailed you all directly and no response. Someone called me to verify that I checked out in November 26,2022 but I don't know why they are not communicating with booking. This is frustrating me because they are saying it would take 24hrs and it has been. 5 days and nothing. I hate to have to dispute this transaction in order to get some cooperation. This is horrible.

Beautiful location and convenient

the Hyatt is a well known name. I hv some suggestions. The room needs paint at the entrance hall way. Spiderwebs r over the couch. I would suggest a larger tv (Smart) one. Hallway doors are loud (maybe a softer closer) Mattresses need to replaced you can feel the wiring in the edge. Thank you for the opportunity to express myself.

Location is easy to find…appear to be a quiet community.

My window blinds did not work and called for help at front desk however the reception could not help to resolve the issue. Family had to sleep with the blinds open all night. At check out the manager did compensate for the discomfort.

Love the location of the hotel! The hotel is very pretty. Stayed there several times. For the 1st time, I hung out by the pool! Very nice and my husband used the gym!

I know that staffing has taken a hit since the pandemic. With that being said, the room wasn't as clean as it has been in the past. The room could have used a lil paint touch up.

The location was convenient to my visit and walkable to restaurants. The staff was very friendly. The coffee and breakfast service was a nice touch in a cheery bright layout.

The parking was a little inconvenient with detached garage parking. It wouldn’t have been in issue but it was raining at the time we arrived.

Breakfast was good! Lots of options. The bar was awesome! And great prices. The gentleman that works the front desk for check ins was awesome! He was so sweet despite having to handle a very hectic check in period by himself.

Everything was great, wish they could staff more people for the front desk as sometimes it was left unattended and I needed help. But the ones working there are great, I know how it is trying to get employees during this time.

It could have been better not them many options.It was very limited of food options. But Minnie was awesome the receptionist she was really helpful and Tyrone was helpful at well.

Their could have been towels in the room and the shower doors of the tracks wasn't clean it was filthy.

I loved the location, the staff and the beautiful decor of the property. The fresh baked cookies were delicious and the young lady at the front desk was a great bar tender as well. She fixed an amazing mixed (alcoholic)beverage for me and my cousin.

I hated the fact that they let pets sleep in the hotel rooms. My room was clean but when we walked in the room we really smelled the urine stained carpet from pets. It’s too beautiful and clean looking for pets to reside in the rooms. That was my only issue with the property.