I liked the room because it was spacious and clean. Breakfast was pretty good as well.

Front staff for the evening was unpleasant. When I came to the front desk there was no greeting and she stood on her phone from afar for at least 30 seconds telling me she needed my ID. Her tone changed when she seen the room that I was booking and I thought that was funny. My teenagers were going to the lobby and getting drinks and they told me that the same receptionist was rude to them and looking at them crazy before she asked them what room they were in. Very poor customer service!

The pool, fitness center, and complimentary breakfast are great. The quality of the food itself could've been better. The patio out back was also very pretty. The room we stayed in had just about anything you could possibly need like soaps, cooking utensils, and even a hair dryer.

The reps up front were alright but were really quiet and seemed unsure of themselves. Including one of the managers. At one point we were drying clothes in one of the dryers and had a timer set on our phone so we didn't leave it in the dryer. When we went down to get it someone had taken our clothes out. We went to the front desk, and the person there said they would check the cameras with the manager. We ended up finding our clothes in a different dryer than what we were using, fortunately. I don't feel confident that they were going to find anything out or do anything about it had our clothes actually been taken though. I recommend checking the clothes about every 15 to 20 min just in case.

Very Clean Clean, tea available at all times, food water in lobby , wide rooms

All was good with the exception of being understaffed and the actitudes of Mitchell. Asked for an early check in and he gave me the dummest answer, that check out was until 11 and he could not tell me. Called at 11 and he kept me waiting for more than 25 minutes until the call got disconnected. Called and Called an no one answered. Arrived at the property an no one was at the front desk. Used the phone to page and kept ringing for more than 10 minutes. Finally Mitchell showed up and told me to wait 20 minutes. At the end I came back at 2:40 and got into my room Marisol was the opposite. Helpful and sweet

This hotel has to be the best value that I have ever stayed! There was free dinner that comes with alcohol (beer or wine). Free breakfast in the morning with such a huge variety. And free laundry (washing machine and dryer). The manager spoke to us when we were visiting the lobby. And we felt so welcome! Kudos to the staff at Staybridge suites Houston East! Some of the things we liked: - Curtains blocks outside light - No bed bugs or cockroaches - Super Safe neighbourhood - Free Parking - Free alcohol, breakfast and dinner - Free use of Laundry machines

EVERYTHING WAS SO GREAT…from the check in to check out!! The room was VERY CLEAN, beds were SO COMFY, pillows were GREAT!! The Continental breakfast was FANTASTIC!! Everyone was nice and accommodating!! Parking was free and the parking lot was VERY WELL LIT UP!! Location had everything you might need. We felt very safe in this area. We will be staying ONLY with Staybridge Hotel for future trips⭐️⭐️⭐️⭐️⭐️

Shower water did not get as HOT as I would like.

Breakfast had lots of choices and well stock. I Really like the fresh fruit salad and the freshly prepared eggs.

I didn’t like that our room didn’t have a second toilet. I shared a room with my daughter and her husband. They slept in the bedroom, I took the sofa bed. I had to go to the bathroom, they weren’t up yet so I had to go to the lobby to used the restroom.

The breakfast was better than I expected. The cleanliness n quietness was on point. The room itself was very spacious.

The bed was a lil too soft. I like a firm bed w soft plush feel. It was a lil squeaky. The tub could have been a lil bigger. For the size of the bathroom the tub was a lil too small.

The suite exceeded our expectations. It was very comfortable with a lot of storage space to unpack for an extended stay. Beds were comfy! Very restful. Quiet. The location was perfect for our itenary.

The only thing we were disappointed in was the breakfast. Monday's options were better. We like the oatmeal bar but not the undercooked oatmeal. Instead of open fruit and yogurt bar, individual yogurts and fruit,

Сlean,very friendly staff, good size of bed. I cooked on a kitchen in a room and had everything I needed. Breakfast is enough not to be hungry.

You can hear if someone is stomping or running around,dropping something heavy on the upper floor room at 11 pm if you are not lucky with people who will be staying above you.

My rooms were clean, the bed and pillows are AMAZING! So soft and comfortable, that I wanted to take them home with me. The towels were soft as well. Enjoyed the pool and breakfast as well as the pantry! I liked that the hotel was close to the places I needed to go to.

The laundry room, the washer I used did not work properly. Not a big deal though.