The price was great for a King suite, the interior business-like; the bed was very comfortable, firm enough and with great pillows, a rarity in many hotels, the room and bathroom were also clean and the linens and towels fresh and new in appearance. The young men at the desk both coming and going were friendly and organized. There are several places to eat in the same parking lot/shopping center, (very good Thai at Green Mango, Tex Mex next door, a New American grill, Oasthaus, as well as a movie theater with recliners and a full menu, Cinepolis. There are also other businesses and some fast food places. The property has a bit of a hill country setting as it backs up to a green area. Breakfast was included, but I had to rush and did not get to try it. Parking is convenient and plentiful and the area is pleasant and safe. The only things I would suggest be done are to smarten up the tile inside the elevator and refurbish the floor button panel.

The location was quite convenient in the NW area of Austin, right on FM 620. Many destinations/attractions were only 10-12 minutes away. During a triple-digit heat wave, the underground parking was most appreciated. The room was clean and comfortable. The king bed was very comfortable, and I really appreciated having both a firm and a soft pillow. Breakfast service was provided for a generous three and one-half hours and offered a nice variety from bacon and eggs to fruit, cereal, yogurt, or bagels and muffins; plenty of choices for any appetite. Although, we did not partake, it was nice to have a pancake maker rather than the ubiquitous waffle maker.

The hotel has only three floors plus the parking level, so there is only one elevator; during peak check-in and checkout hours the wait can be quite long. The orange juice tasted watered-down. The plumbing in the wall was loud while running the faucet.

I loved the location which is close to Lake Travis and Bob Went Park swimming area. I also liked the fast and easy check-in process and the free breakfast was an added bonus!

I did not get a view of the Hill Country since I was on the ground floor facing the parking lot. I think that was because I checked in later in the evening and he said "sorry not available". It was ok but then I was in a room next to the housekeeper's laundry room which was a bother because not only was it a bit louder but I had to keep squeezing by their carts around breakfast time. The final issue was the low water pressure in the shower but overall it all was not a big deal.

Breakfast was great, lots of options. Eggs, sausage, fruit, fruit juice, coffee/tea, toast, bagels, English muffins, cinnamon rolls, cereal, instant oatmeal, pancakes, milk, yogurt. Very nice to have mini fridge and microwave in the room. Used the microwave and it worked well. Also, first place I've stayed that had a nightlight in the bathroom - very handy!

Room had a not so great smell. I was eventually able to locate it - behind the mini fridge, something had spilled and was spoiled. Housekeeping was quick to clean it when I found it. Inside of fridge was clean, though.

Staff was very friendly! I observed the hospitality team be helpful and courteous to all guests. The room was clean and quiet. The location is great for visiting the lake or going into Cedar Park and North Austin. Plenty of dining options nearby if you're hungry.

Initially, the smell of cleaning supplies, but this is a good sign if you think about it. Everything was well maintained and freshly cleaned. I had no problems with my stay!

Accommodating staff, clean and spacious room and a great variety breakfast hot, fresh and tasty!

Only sort of drawback is that the pool is extremely cold. I figure with its location being overshadowed by the building that should be expected. Still a clean and nice place to relax and enjoy your stay!

I loved the location! (Trails @ 620). I had no idea that it was even there when I booked it. Close to restaurants & shopping. The free parking was a bonus. I booked a suite with a view & it was very clean and cozy. The continental breakfast was tasty & fresh. There were options for hot foods such as eggs, sausages, biscuits with gravy, & omelets. I would definitely book again the next time my family goes to Austin.

Everything was great, and I have no complaints.

We were very happy with this hotel. Room was spacious and clean, toiletries were nice, shampoo, conditioner, shower gel is abundantly supplied. Pillows were really nice and had firm and soft options. Room was also quiet. Breakfast really exceeded our expectations with most hotels still skimping on breakfast due to Covid. Here however we had access to a great warm breakfast. Everything was fresh and warm, you had choices of eggs, bacon, sausages, full sized yogurts, milk, chocolate milk, juices, breads, full sized containers and packets of oatmeal, it was really good. Bananas and oranges were also available daily. It was also very clean where the food was presented and staff did a great job keeping the dining area clean and sanitized. The staff was also very friendly and helpful.

Zero complaints.

It was very comfortable overall but the 1st night was extremely loud as my room was above the pool. The staff member on night shift was so kind. I spoke to her around 6:30am Saturday morning and she said she definitely would have asked them to turn their music down had I called. Forgive me but can't remember her name....she had long red curly hair and really made a difference in my stay.

Room was above the pool and was very loud on my 1st night. The gal on the Friday evening shift was not very professional and basically told me they had a right to their loud music. The room next to me was so loud and it sounded like kids were bouncing off the walls until past midnight. I didn't call because I felt I didn't have a right. All in all the noisiest hotel room I have ever stayed in.

It was nice, very nice. Located around restaurants, easy to find.

The hot tub/spa was out of order and had been they said. The whole reason we booked at that location is for the hot tub and it was down, had we known, we would have booked elsewhere, but that's the only downfall. Not that big of a deal but it would have been nice to know when booking it was down, we still had a good time.