Good location and the staff was amazing. The koi fish were so cool but the food in the black and gold bar was so delicious!!!! We were sad we only had one dinner there. The breakfast was good as well but the flavor was weaker than dinner. Over all a perfect stay.

If I had to complain it would be about the shower head and that it was older and didn't detach from the wall. So because if that my hair got wet when that wasn't the plan. Maybe some slightly firmer pillows as an option would be nice as well. I rather two good firm pillows over 4 clouds.

Staff is friendly. Beautiful lobby, restaurant, and sitting area. I picked the breakfast buffet and everything was delicious. I love the fact I didn’t have to leave the property to have breakfast (breakfast has a fee). This property is pet friendly and has doggy treats which is located in the front. I enjoyed feeding the koi fish. The location is not too busy, it’s 15 minutes from shopping centers, a nice park, Gangnam Spa, and restaurants.

Only issue I had was when I checked into my room, it was dirty. I think housekeeping marked it as clean by mistake. I was a bit upset about it ( I had a long drive)but the staff was very friendly. The fire alarm went off 7 in the morning and everyone had to evacuate. It was freezing cold outside and I looked a mess and wasn’t covered up all the way. Finally we were able to return back to our rooms. (Safety first) I couldn’t go back to sleep to rest up to get back on the road. Let just say I had an interesting stay.

We have stayed in the same hotel since 2010 and when we are in Houston make a point of staying, concierge and head barman are long term employees and recognise us which is appreciated

The rooms need a little refreshing, lighter walls and furnishings would be nice

The Koi fish… The chocolate martinis… The fish tacos… The nice mattress!!! The valet parking…

On my computer, it should that we would be paying $78 per night. After I paid, I realized I had been charged $99 per night!!! We didn’t like eating dinner in the bar; the food was wonderful, the service was Great… we are just uncomfortable in a bar!!!

Everything !! By far the best Stay we have ever had in all the places we have visited. Thank you ,Thank you To this Team and Thank You to the Team of Three who serve breakfast. ( Pedro) The woman who Host and the Gentleman who helped serve and take orders. As to the cook - we owe a kiss to the cook. You guys were amazing. Thank you for a relaxing and enjoyable stay. Thank you for making this place beautiful ,comfy, Safe ,and entertaining. We will definitely be back for a Staycation this next time. Many blessings to the Team who works there. You all do an amazing job at taking care of this hotel. You should be proud, We hope this Hotel or Owners Treat you all well. You guys deserve to have a Staycation of your own. Thanks again.

I didnt like that I had to LEAVE.

The room was very nice and the beds were very comfortable. We had the best omelets I've had in years with fruit cups and tea. The hostess was very kind and found the phone I left behind. : )

I reported that the desk light wasn't working to the front desk twice, but it was never repaired or replaced. Made it a little too dark to work.

Gorgeous hotel. We will come again because of this alone. Customer service was out of this world! EVERY staff member from the bartender, to the concierge, to the breakfast staff. Everyone went out of their way to smile and be extra helpful.

The water hadn't been used for a while on our floor so there was ZERO hot water (they had renovated) so we had to have a maintenance worker come to fix this issue at midnight. Took him about 30-40 minutes which delayed our plans however, he got the issue fixed completely and was kind.

the property was great. there was a beauty pageant going on in the ballrooms downstairs so the hotel happened to be full of kids lol. the pool is next to a creek so there were lots of bugs nearby. didnt swim tho so idc. no bug anywhere inside. i would skip the onsite cafe and get your morning or midday brew elsewhere. the koi fish was a fun experience. would stay again!

I liked the openness of the hotel and the koi pond in the lobby. The food in the cafe was excellent.

The room fridge doesn't really keep things cold and I didn't think the quality of the coffee in the room or downstairs in the coffee/snack bar was very good.

Location, quite, big lobby, facility design, large free parking, access to the facility, daily cleaning, big smart TV screen, spacious room, ATM avilable, small food and drinks shop inside the facility

Carpets Could be cleaner, no laundry during weekend days, classic/old furniture, no reservations at frontdesk.