We had a double queen room, which was a great size for our family of 4. We also liked the extra space for morning prep where the sink was, and that the tub and toilet were separated from that area. The room was clean and comfy. The indoor pool and hot tub are quite large and the kids had fun there. The hotel is close to restaurants and stores that would have any necessities you would need. The Mexican restaurant attached served very good food, and the staff at hotel and restaurant were very friendly. We had a very good experience overall.

When we arrived at 3:35 PM, we were told the rooms weren't available until 4. Later we were told by the manager we could have checked in early, so I think it was a particular staff member who had this strict "rule", so I'm assuming he was talked to. The pool was a bit cold, but not so bad that you couldn't swim. There was a shortage on towels, so we only had 2 in the room for 4 people, and the towels were all gone sometimes when we were at the pool. Another thing they were aware of and hopefully fixing. The TV in the room was an old tube tv... that's a fairly inexpensive update that could be done. No free breakfast, but breakfast was good at the attached Mexican restaurant! These were just minor things. I would definitely stay again.

The room was nice and clean. The staff were very nice also. Bed was very comfortable too.

Other guests in room beside me with children got there at 2am and kids were screaming and running around their room until 4am . And the guests above me also had children that were screaming and running back and forth across the room 2 of the days & nights I was staying there. Probably a better idea for the Shilo to put families on bottom floor and all in one area of rooms in hotel. And put couples and single travelers at the opposite end of hotel on the top floor so we wouldn't have to hear all the noise and not be able to get sleep or be woke up.

They made checking in and checking out very easy. I was able to do the late check in like I needed to. They also Included the extra pillows I requested which was nice.

That the key cards didn't work two different times and that It doesn't seem like the late check in was communicated with the front desk, because they had to get the GM to double check that I was even authorized for the late check out with no fee, and made sure I knew they were doing a favor, even though it was an option for me to request at booking and had an email showing the hotel had approved the request

Room was nice size. Staff was exceptional. Helped out with everything we needed!

Carpet need’s shampooing and it was fraying by closet. Needed to get more towels and washcloths. For 2 people for 5 days, we only had 2 towels.

Clean and lots of room in the rooms

There was no joint rooms

Everything about the facility was so wonderful. The beds were comfy. The room was already cooled off when we arrived which in central Texas is a must because its SOOOO hot during May. The room was very clean and spacious.

There were only 2 towels. We registered for 5 people so ask for your towel before you go to your room. Breakfast was a total BUST. 1st they told us it started at 7am. Then it wasn't available until 730. All that was offered was oatmeal, some sort of bacon product, in the shape of bacon but not ACTUAL bacon, bread with no toaster and colored water they called coffee. The restaurant that is attached said they open at 8am but it closed so we ended up going somewhere else.

It's in a great spot that is central to the city. We could walk and have fun or drive and really find things to do! The rooms were clean and secure.

The only thing I did not like was the hallways were a little warm but the rooms were great! The Tv was WAYYY too old but we did have HBO.

Very comfortable quiet, and nice staff. Andrea was very helpful! Lovely touching memorial to soldiers killed at Ft Hood next to the parking lot. Even if not staying there I hope everyone who can goes to see it!! Would gladly stay there again when in town.

Wish we had more time to enjoy the pool.

We went for the eclipse and the location was perfect. Big rooms, quiet and restful and an easy drive to everything we needed.

Wished the little outdoor pool had been open but it was very early season and didn't affect our stay.

Housekeeping lady was very rude when was told that I placed trash in the trashcan On her cart she was gave a very ugly look towards me wasn’t very nice at all other than that I will come back again love the room staff front desk front desk there and families I have met there enjoyed myself