The room was very clean and it was a nice size for my mother, who requires accessibility. The beds were soft and comfortable. A nice mini fridge, TV, plenty of places to charge phones, etc. Good coffee downstairs in the morning. Sanitizer was available readily.

We arrived around 345pm and were told room may not be ready, but it was, thankfully. The coffee upstairs could have been better quality and easier to use. We got a call at 10pm saying there was a noise complaint and running down the halls, which is now a little laughable, because we are older guests, and it was obviously someone else making the noise, but it was a little uncomfortable to get the call. The next day I spoke to the receptionist and she was kind and apologetic. Mistakes get made and that is OK. Entry was a little jumbled as we checked in one place and entered another. It was just a bit much.

Breakfast was amazing!! Loooved every bit of it! My favorite was the seasoned potatoes and sausages. Yummy!! Bed was so comfortable, room was clean and cozy! I love the side door, it was so easy to get to my car and back inside without having to go around the front.

The noise. People beside us were up and going at midnight while we were trying to sleep with my 10month old. Slamming the microwave- talking so loud it felt like they were in our room. I don’t think they knew how loud they were, My husband and I almost got up to ask them to lower their volume. (Not sure how that would of gone) But We heard their entire conversations. Made it hard to sleep in my cozy, comfy bed. But we managed.

Location was good, it lived up to the Hampton Standards kind of.

On Sunday we left the room at 7:00AM to go have breakfast and upon our return Housekeeping entered our room and threw away some of our belongings that was packed nicely in a bag and a few things we left in the fridge. Checkout is at 12 Noon…but they saw fit to check us out at 7AM. We had fruit and other stuff that we were planning to take with us and a few drinks we purchased the night before…all thrown away by housekeeping. This made us very angry…we were very disappointed about this development.

Location

The check in. Reservation had been made on Booking.com. Upon check-in I was informed my reservation had been canceled. I inquired why and was informed the credit card for reservation was invalid. I informed the manager that if there was a problem they should have called me. Apparently an email was sent while I was traveling to the hotel. Bottom line is I ended up making a new reservation which resulted in a rate $40.00 higher than the original reservation.

I could not believe how huge our room was- a nice desk, sitting area - several mirrors other than bathroom to do hair in etc, and it was absolutely immaculate- the shower and all of it looked brand new. Was not expecting that at all and super pleased!!! Liked that the extras- the soaps and shampoos were all large in size and not tiny bottles or difficult to tear packets.

Maybe some fresh fruit and non dairy milk options like soy, oat or almond milk for coffee:) It was a little expensive due to it being parents weekend - in my opinion - but I understand wanting to capitalize on that.

Just okay. Some of the hot items were not replenished. It may have been to close to closing time of the breakfast area.

The availability of soft drinks and bottled water. There was limited snack selections, although there was a convenience store next to the property.

The staff are excellent! They know their jobs and they are willing to go beyond doing just enough to say they did what was required. The staff are helpful and friendly! We booked only one night at first so we could check the motel out.and see if it was still a good place to stay. We had stayed her before but it has been a couple of years since then and a motel can go down hill fast if the staff are not well managed.

We tried the shower gel the have mounted in the shower and it does work but it isn't something I would like to use. I bring my own for that reason. They are a great place to stay. Take to book online. It saves work all around . I use a company called Bookin.com

Front desk staff were always very kind and accommodating. Did not get a chance to try out the breakfast offered but it looked like a nice variety of food. Would have liked to pick up a red apple, they only had green.

nothing

We were so pleasantly surprised at all of the remodeling that was done to the hotel. We booked our room way in advance due to our daughter graduating in Dec. and we know all the rooms in Nacogdoches book quickly. So when we arrived, we were so very happy to see all the upgrades. Amanda checked us in and she recognized that we had my 85 yr old Mom, and placed us in a handicap room without me asking for it. I was so appreciative of the pro-activeness on her part. The breakfast bar was excellent and the coffee bar was placed in the perfect place out-of-the way and available 24/7. Great Job everyone!

our night light in the bathroom didn't work, unless I didn't know how to turn it on? not sure, but everything else was excellent!

Awesome room, very clean. Staff very friendly. Breakfast was delicious 😋.

Didn't get the room I reserved, elevator was out, had 2 handicap persons who couldn't climb stairs. Had to take a room on 1st floor with only 1 bed and a sleeper couch. Only staying 1 night so it was ok.