I liked the location, it was secluded from the traffic and felt more like a private reserved location yet close to everything. The cleaning staff were amazing and very respectful. The facility was superclean and organized. I like the fact that the pool and spa were close on the first floor.

The staff had lack of training when it came to 3rd party pay in advance booking and was trying to double charge for my stay even when i showed my confirmation of payment and payment deducted from my account. They were hesitating on giving me the room until i finally got upset asking to talk to the manager who was not in and had to call. I was finally checked in.

The staff was super friendly and accommodating. I originally had a booking at a different hotel and that hotel couldn't find my booking, so I had to find somewhere at the last minute, and these guys were great. I needed 3 rooms and an early check-in. They quickly got rooms cleaned up for us and were super nice. The rooms were fine, beds comfy enough. Mine had a jetted tub in it, although awkwardly squeezed in. I didn't use it. We were there for a show playing at the Maverick Center, which we were able to walk to. It was just what we needed. They also had a hot breakfast buffet.

It seems an older building that has been kept up decently. There is a bit of an older building smell to it, but not too bad.

The staff at this location is always very pleasant to work with and happily help answer questions. The breakfast has very good options available and they maintain a very clean dining area. This was my second stay at this location and I am considering a 3rd stay soon.

I was disappointed that the elevator didn't work for the entire time I was there. I have mobility/bad knee issues and I wasn't able to have a ground floor unit so I was compelled to climb stair every day at least 2 or 3 times a day while there. Thankfully, I was on the second floor. Also, the pool area was closed the day after we arrived and was never opened up again. My grandson was looking forward to swimming.

Got a late checkout with no problem and they quickly accommodated me with another room when my original ones has issues work the a/c and refrigerator

Better selection of breakfast food as well as better detail of how far away from TRAX public transportation is from hotel cuz staff led it to believe it was on the route and it's not. DEFINITELY A PLUS FOR OUT OF STATE GUESTS SUCH AS MYSELF PLZ

Breakfast was good, room was clean and comfortable.

I was taken aback at being charged for my two very small dogs. I had searched carefully for lodging that did not tack on an extra pet fee and the website for Best Western gave absolutely no indication that there was such a fee. I assumed the $100 damage deposit would cover any expenses that might occur, but was informed on arrival that this was not the case.

The room was spacious

The carpet was dirty…stained badly in 2 spots in front of the refrigerator. There was supposed to be free breakfast until 11 a.m. the hot stuff was put away by 10:40. I had nothing, so if you state there is breakfast until 11, there should be breakfast until then… The headboard on the bead had oily handprints on it. Not good.

It seemed to be the same thing everyday which was a bit boring, but it was all hot and well prepared.

The toilet in my room had a very small seat and was somewhat low to the ground. I think a medium level toilet would work just as well. I almost felt like I was going to miss sitting down.

Staff was very nice and welcoming. Facilities were very clean and had a great free breakfast with coffee I could actually drink (I never drink hotel coffee) Location was great we were only.10-15 min away from all activities we had planned. All in all a great place to stay!

The tile in bathroom was bowed and cracked. They would shift whenever stepped on. The water pressure in the bathroom shower was not very good and hot water needed to be turned almost all the way to hot in order to be warm enough to shower if it was in the evening.

The staff was very accommodating.The rooms were clean and comfortable

The elevator was out of service so had to pack all our stuff up to the 3rd floor.Then just climbing the stairs Everytime you had to leave or go downstairs was a pain when you have issues with your legs

I enjoyed the front desk service. Tupu, who helped me, was very gracious and service oriented. The breakfast was excellent and had great variety.

Well, the toilet in our room was not sufficiently bolted to the floor. We had to use it carefully so it would remain seated and not rock forward. I chose not to tell the front desk until morning; however, when I did, the front desk acted upon it quickly and mentioned they would have someone check into it.