Breakfast was excellent, pet friendly with a $25 deposit, decent price, friendly staff. Liked the microwave and refrigerator and Wi-Fi worked.

Noisy outside, trucks make noise near the doors, doors to the room were too loud and walls were thin so we could hear everything. Parking was not as close as I would have liked and one of the lights didn’t work. Toilet was slow and difficult to flush.

The location is excellent, close to everything. The Applebees and Dairy Queen are across the parking lot. It is about 1.1 miles to VMI and downtown. They have a doggies station. The hallway is clean.

Breakfast is good, but it could be better with bacon and sausages instead of scrambled eggs. Scrambled eggs are kind of runny. If we could have more choices of tea, instead of one choice.

We stayed here for three nights while attending an event. Our room was spacious, clean, and comfortable, the staff was helpful. The breakfast on the first day was ordinary but the next two days the breakfast had more options and was very good.

OK, plenty of choices, nice window views. All was clean and attractive.

Can you put something on the bottom of the chairs to keep them from scraping so loudly? And in the room, could you turn on the refrigerator a couple of hours before we get there?

Jones100% staff.They were the best.I became ill and stayed extra day.They really took care of us.asked how I was. Front dest and rug lady, and staff.excellent.maids respected our privacy yet still gave us what we needed.returned home cut short vacation.But will always refer to best western, Lexington cause of staff.Lorrie and Ronald jones

Liked the staff.too much complaing.

I don't remember the ladies' name that was on the front desk the night we stayed, but she was great! She went above and beyond. We had a possessed microwave that wouldn't 'turn off, even with it's door open and she helped me get it unplugged and out of the room. Craziest thing I have seen in a while, but she was gracious, helpful and do her best to make it better for us. THANK YOU!!!!

The breakfast was great! Lots of choices and staff very pleasant! Rooms were very nice. Parent's room had walk in shower as requested. Great that it was pet friendly!

My favorite parts were the wonderful helpful and friendly staff members.

They ran out of breakfast milk for 1 of the 5 days I was there.

Our visit was for a granddaughter graduation and we were gathering with family our breakfast was always elsewhere.

Although our room was for a handicap and we were not, I found the door handle to the bathroom was not an easy access for handicap persons.

Everything was great

Breakfast was ok but brought out Muffins at 830 an breakfast starts at 630 to 930 she kept starring at everyone not smiling felt like we should be there