The breakfast was plentiful and good. The staff was very pleasant. We were always greeted with a smile. The room was clean. The beds were just right. We were asked if we wanted new towels to be changed for each day. That was a nice option to be given as choice. Great location within walking distance to restaurants and a short ride to Joint Base Lewis McChord. It was really nice to see that the Hotel honors the Military as we are a military family visiting our son at the Base.

No comment

Breakfast is good quality and variety, they have a pancakes and waffle machine that is awesome, also fruit and yoghurt and the space is wide, what I liked most was staff that welcomed me on Friday 27th , Jena was her name I think , very kind and comprehensive because we arrive late night at 11 pm , but she was so kind to show us all the stuff, I even booked another night with her because I felt very confident about this place, also rooms were very practical, good air conditioning system and beds, maybe I just would improve shower because its not so easy to use those cold and hot water faucets , small zen japanese gardening is great and so parking place.

When we left out on Sunday morning 29th Jan, at 11 am I was receiving a call from desk to leave the room or stay more, this another girl with glasses was very rude, it was Sunday and I said on Sunday everything was slower!, anyway I told her I was going to leave at noon, because I just had woke up, then at 12:10 again phone call to tell me that my card was going to be charged another day, so I run away from here very fast and restless and tried to forget this staff girl for rest of my trip

We love it here and always stay when visiting family. Rooms, especially the suite, are so spacious and we love the pool and gym. Appreciate the availability to wash in the coin washer and dryers. Rooms are clean and staff is so friendly. I like the amount of parking available.

Hot tub was out of order this time 😢 and they are doing construction but still a great stay each time.

The property was beautiful! The outside was full of pretty flowers and plants. I enjoyed the fountain and decorations along it. The inside was decorated pretty especially the flower wall in one of the seating areas. It was clean and very nice. The room was nice and roomy, I felt at home for the night! The staff was very nice and helpful.

The only complaint I can really come up with is the breakfast was kind of cold. I still ate it though as I had a microwave.

The breakfast was good and the location was great for my purpose. I had an early appointment at the VA hospital at American Lake. I would have had to drive the next morning in the fog and leave very early to make my appointment. Very convenient location for american Lake and Joint Base Lewis McCord

Nothing for me

The location is extremely convenient as it is right off I-5, no more than 3 minutes to get to and from the freeway. The staff was more than pleasant and helpful. We didn’t plan it but got there 3 hours before check-in and they had no problems getting us to our room as it was ready. The buffet breakfast was delicious, there’s lots of options to choose from.

The Place was very clean and beautiful. Great breakfast and staff. The kids got a cookie and water upon arrival. I would stay again.

Pool was freezing 🥶 cold. I took my grandkids there for the pool and one of them would only stay in the hot tub as the water was so cold. I could bearly swim.

The room clean and comfortable! Staff friendly and we were greeted with a smile. To most people a smile is not important, but for me it sets the whole tone of the visit. It said we were welcome and important, and they cared about us us as visitors.

Not the hotels fault, but kids knocking on the door was a little annoying. I guess kids will be kids.

Friendly and helpful staff, spacious and quiet room, comfortable bed. There was plenty of parking, and a few nice restaurants nearby. Nice neighourbood.

The sink was outside the bathroom and inside the room. So, every time one of us used the bathroom we would wake the other one up by washing our hands.

Everything. Breakfast was hot and had many options. Pancake and waffle machine was nice. Hot chocolate was a nice touch. I had a king room with jacuzzi tub. Definitely relaxing and would love to do this again. Staff was polite, always greeted me, and customer service was top notch.

Nothing.