Facilities are top-notched, staffs are accomodating for early check-in upon room availability

We stayed at the hotel after the Yagi storm, hence gym and swimming pools were closed

It’s a beautiful hotel. Staff is so friendly and helpful, which is the most important thing about a hotel stay (at a 4 star and above level - cleanliness should be a given). The rooms were spacious and the views were great - stayed on the 10th floor. Get the breakfast package! Well worth it. The restaurant manager, Pham Thi Huyen, and her staff are wonderful! The whole experience has made me start to switch travel plans from Marriott/Hilton to Wyndham hotels. I hope all of their other 5-star hotels are just as good.

My fault; The only thing I didn’t like is that I forgot to get the package that included breakfast. Paid for breakfast separately and it was still worth it!

The hotel is nice, good location, very spacious parking area. Room is quite big and well set-up. The lobby is clean and beautiful. Room’s amenities are good and clean. Staff at restaurant is nice and friendly. I could manage to get good prices with booking.com.

There is one thing I would say is late cleaning up the room. I have a group family with 4 rooms staying for 2 nights. However, the room has not been cleaned up until late afternoon. The lady at reception (name Ms. Trang) show bad attitude saying that due to hotel full capacity they cannot clean up the room soon and the cleaner does cleaning from lower floor to upper floor. I would say it’s not a matter of customer. If hotel is full capacity, they should arrange more staff and should not blame it to customer. Was it customer’s responsibility for the hotel’s full capacity??

We had a room in 18th floor with bay view and balcony. Room was very spacious, bed comfortable. Full service. Good breakfast. There are 2 pools, but they are small and crowded with kids, so cant relax. Very close to cruise port, less than 15 min walking, we went there right after Ha Long bay cruise. We wanted to go to the other part of the city over the bridge to the seafood restaurant, but taxi driver was very kind and showed us wonderful place near by. Also not far away there is public beach with lots of action in the evening, and calm place in the morning and afternoon. There are wc and showers, beach bars.

If you want to take a walk in the evening, there are no places to do so, only a small pier park, where locals hang out in the evening.

Everything about the hotel from check in to check out was excellent. Staff were very friendly, kept us informed about our room and we were able to check in early. Our room was of great standard and beds were very comfortable. There are many great options for breakfast and everything was really delicious. Staff in the restaurant were constantly checking on us throughout breakfast and were offering us different options. We were made feel very welcome and had a very pleasant stay.

Windows could be cleaned. TV could be smart so we can connect to Netflix. Alarm clock and hairdryer could be of better standard. The biggest let down for this hotel is its location. The half finished buildings and run down sidewalks give a feel of a zombie town and lack of decent restaurant options are very off putting.

I spent 2 nights here. Wonderful location if you want some quiet and peace to yourself after the hustle bustle of HCMC & Hanoi. Awesome view of the bay and the Bai Chay bridge. The town is pretty quiet so nothing much to do except admire the view and maybe take a stroll around. I had booked the junior suite so had excellent views and on request they even changed my room to the other corner as I personally preferred more of the bay view.

The room was great!! It was a very large room and a huge bath tub, very spacious. We had a room with no view. The restaurant staff were extremely helpful and friendly. They made sure that we were comfortable and recommended great dishes for us to try. The food was lovely!

Upon arriving at the hotel we requested an upgrade to a sea facing room given that it was off peak season and quieter. The receptionist on that evening was unfriendly and almost rude. She did not bother to advise us about the breakfast, dinner or the wifi and said an upgrade could be given at a cost.

The hotel is in a great location. From the higher floors facing the road you get magnificent views of the Ha Long bay, sun world and the gorgeous bridge. The staff here are amazing and go the extra length to make your stay better and comfortable. We visited on the weekdays following a very busy weekend so we were fortunately upgraded to a suite which was big, clean and very comfortable. The hotel is big and spacious and decent in terms of cleaning. The breakfast buffet was big and fresh but little to no vegetarian options. The restaurant staff went out of their way to make vegetarian options for us. It was a great experience for us personally and we hope the hotel recovers from the aftermath of Covid soon, cause the impact is visible and it's no one's fault so be kind to everyone.

The first room we were given looked nothing like the description on the website and needed some desperate attention. The hotel is definitely suffering because of Covid and lack of maintenance and hopefully things will improve as they see new tourists. The pools are still not maintained owing to low occupancy but the price is hefty so maybe they should pay attention and keep at-least one operational. They also didn't have any chicken in the menu, only pork and beef which we didn't consume.

Beautiful hotel with amazing views in a great location. Staff were excellent, even though some of them seemed a bit new. The pools and gym were excellent and well equipped. The food was amazing and a great choice for breakfast and dinner.

I think we went at the wrong time of year as not all facilities were open. There were 2 restaurants not open. The pools weren't heated, which again may be due to us going in early march.

1. The view from the junior suite was really paronamic!! Really spectacular!! We could see the glorious Bay from the suite. This is a must see!! 2. The breakfast was very good. They tried to change here and there. :-)) 3, There were lots of local Vietnamese families, making the hotel look like a warm HOME instead:-))) 4. The gym was quite nice (space & equipment)j--with a gorgeous views.

1. The fact that Booking dot com said that it had a sauna but in fact it didn't--and many staff knew close to nothing about the sauna. :-((( 2. The hotel's location wasn't all that good--a bit far from midtown and other attractions. But in walking distance. :-)