The room was very spacious and everything was clean. The breakfast suited our tastes to the point where we thought it was a special menu just for our family. In particular, Lily and Sue were very attentive to any inconveniences and were very friendly. Of all the hotel staff I've ever been to, these two staff were the best. I regretted that the trip was short.

Perhaps because of the weather, the water temperature in the swimming pool was too low. If the kiddie pool had been heated, everything would have been perfect.

We were initially given a suite as the room we were supposed to get was not available yet. Very nice room, however quite small. The second room we received. was smaller, but more spacious. The same issue with the windows. The place was daily cleaned, garbage was taken out and bathrooms were cleaned. Toiletries are provided. The breakfast is delicious, you can get fresh omelette or soup. Daily there are fresh steamed vaggies, rice and noodles. The best are the fruits, you need to try the dragon fruit and the pineapple. The personnel is really kind and service oriented. The lady who prepares breakfast offered to take care of our baby while we enjoyed the food. Really nice front desk, always smiling and nice manners.

Room was smaller than expected. During the night, it was cold and noisy, the window didn't close properly. Hence, we had to keep the AC on all night. We found hair from previous guests in many places in the apartment. The view from our room was toward a yellow wall, even though we booked a room with city view. Also, you should make sure to have cash with you otherwise you will pay an extra % of the total.

The room is very well equipped, and as it is a flat with a bedroom, living room and kitchen, it is very good for those who like something less impersonal than an ordinary hotel room.

The hotel area is very busy and you can hear a lot of noise inside the room. Breakfast is not good, it has very few options, especially for westerners. I do not recommend using the laundry service, the clothes did not come well ironed.

beautiful, spacious apartment. we were able to do some much needed washing with washer/dryer inside. staff were very friendly & helpful.

we only stayed for one night & did not really know where we could go nearby. seems that Haiphong is not really a tourist destination (from what we saw).

i like the location and the service \of the staff

The breakfast buffet was disappointing and it was undermanned (only 1 staff) I left mhy phone charger in the room (1109) for stay 23 to 24 August 2022 but after calling the desk no one responded to me if they found it ror not . I expected more from a Somerset property

Loved Every things from the room to the staff and friendly doorman.Spacious room,washer with dryer.great view from all 3bedroom

Nothing

All staffs are friendly and helpful. Serve with Japanese style breakfast with variety of choice. Huge room, comfortable environment, nearby supermarket and convenient store.

Somerset was a great property. It was clean, spacious and comfortable. The location was also great and staff were super helpful!

Breakfast buffet could be better.

from is great

didn’t like the breakfast. little bit breakfast

Nice, new, modern and tourist friendly (f.e. backpackers) with great equipment to clean/wash/dry dirty clothes by myself inside of the hotel room.