Range of food available at breakfast is excellent. The location is perfect for where I wanted to go - which is the National Convention Centre. The bed is huge and very comfortable, airconditioner worked well and was cold enough. Hot water is available, and the water pressure is acceptable. Staff is excellent - polite, professional and very willing to help. Wifi was available most of the time and acceptable.

There was construction on my floor on two consecutive mornings starting from 9AM so that woke me up. Was told this was a one off and only happened to be the two mornings that I was there. The fire alarm also went off twice and took a long time to be switched off.

I recently stayed at Gloud Hotel in Hanoi for six nights and had an amazing experience! It's incredibly budget-friendly, clean, and centrally located for exploring Hanoi. But the real star? Ms. Quynh Pham at the front desk. Her genuine warmth and that killer smile made my stay extra special. Totally recommend Gloud Hotel for a chill time in Hanoi!

Nothing

The staff were wonderful and incredibly accomadating. My room was a wonderful size, the bed was comfy and the shower was perfect. I liked virtually everything about my stay.

It's a wonderful hotel, but the location is the weakest point. It takes longer than you would like to get into the city center. It would be nice to have some more eggs at breakfast.

The front desk was exceptional. I had problems with the room when I first arrived, but Hieu Nguyen at the front desk helped resolve everything, quickly and efficiently.

For a junior suite, I wish they had a microwave . The location was OK but I wish I could walk to most places. At least I was able to order a Grab ride easily .

Beautiful hotel, very well located with modern, slick design. Great value for the price. Very friendly staff, Mr. Hieu Nguyen, Customer Service, was extremely attentive and always went out of his way to assist me. Highly recommend this hotel.

Very clean and spacious room. We had some issues with our shower and maintenance sorted this very quickly, thank you. We had an early start and the staff kindly packed us breakfast to take which was helpful.

The location was too far away from the nightlife

Clean friendly staff , not much in the area but was staying as close to the convention centre

Not the hotels fault but next door restaurant had dogs in a tiny cage that constantly barked all night which was awful to hear & see

Good beakfirst but if you add some more option that is better, and also if of coffee table and two chair available that would be great. Bath room bath tub curtain need to add because water will go out from in ever quick shower also.

Room size, staff, lobby, bed,

the service from Gloud hotel is very nice. they prepared a very superise for us when our friend's birthday there. thank you very much for all staffs of Gloud hotel. we have unforgettable memories there

Luxury accommodation with crisp white linen, lots of pillows, and comfortable bed. Staff were very helpful and friendly. Little extras like a fruit platter delivered to room, after arrival. Breakfast is extensive.

Everything was perfect.