Where to start, I had an extraordinary stay thanks to the welcome, the kindness and the cleanliness of this hotel. Ms Nhung, Mr Kien and Mr Thuc took great care of me for this solo stay on the occasion of my birthday. The breakfast is plentiful. The staff agreed to keep my suitcases in a secure room for several days free of charge. I fell ill, the staff did what was necessary to assist me and help me get better. They responded to each of my wishes as soon as they had the opportunity. Pleasantly surprised that was granted to me. I will definitely come back. The hotel is not in the old quarter of Hanoi (and so much better) some activity organizations may refuse to pick you up but insist on the fact that it is only 10 minutes from the pick-up point, they will make the effort regardless.

Absolutely perfect

Stayed on floor 8(?). Room was perfectly suited for a traveler in mind: working desk area; kitchen (micro, fridge, stovetop, some dishes); larger bathroom with heated seat and bedet; wood floors; and a very comfortable bed with a fluffy white comforter and linens. Lots of surface space available as well as connection points. Very good lighting in all rooms. AC fully functional. The real super stars are Thao (guest services agent) and Thu (hotel porter). Both of whom assisted me multiple times and with a smile, patience, understanding, kindness and a desire to ensure I had the best experience at Nesta. The location is off the main road so great access to shops, restaurants, and street vendors situated nearby. The venue looks to be well maintained.

My stay was limited to one night. I changed from a carpeted room to a non-carpeted room due to medical reasons. Not a fan of carpet.

The hotel is located in a nice place with lots of famous eating places around. All the main attractions are quite nearby, its very easy to get a grab here even during off hours. The hotel staff is courteous and helped us with a lot of recommendations. Rooms are big and have windows which is a plus. Dont get their lowest category rooms, they dont have windows and are very stuffed. There's not a lot of difference between their normal rooms and suite in terms of price. The suite is muchhh better!

Mattress and pillows could have been better. Mattress was very hard and pillows were huge.

The 1 bedroom apartment was exceptionally the best part. It was very spacious, clean and neat. Our apartment was located on the 9th floor so it had some great views to offer from our apartment.

Under the room facilities, it was listed that our apartment is equipped with a tumble dryer, which was not the case. The apartment does not contain any washing machine or tumble dryer. The hotel has a laundry service which is obviously charged.

I was on a business trip for 4 days and needed a place near my company to stay at. I found this place. The staff were very welcoming and friendly and really made effort to make sure I was happy with my stay. I would personally like to thank Kien, Minh Thuc and especially Nhung for really making me feel like I was at home. Would highly recommend and stay there again!

nothing to note

I picked thsi hotel to be near the main hospital but it is still in the heart of Hanoi a short walk to the old quarter and to two lovely lake areas. The hotel is very well presented and clean and the staff superbly friendly and helpful. The room was the best I had been in Hanoi. Spacious, clean and quiet. There are lots of shops in the area and being near the lake is wonderful for doing exercise. The restaurant is very good and the breakfast was superb.

all was excellent.

The property situated near old quarter hanoi next to lake. We booked 4 rooms and after arrival they upgrade 2 rooms to suite rooms. The suite roomes is very specious with Balcony. Other two rooms are also very specious. Breakfast is not so good. Limited options for Vegeterian. Nearby Indian restaurent is one km away. Staff is very supporticve. Specially Daisy who helped us a lot.

No such dislike in our stay.

The room is big, there is bathtub and amazing smart toilet which I love the most. Natural light, good breakfast, the staffs are so nice, polite and helpful. The bed is so so, not super so soft. The room should have the big mirror. There are lots of restaurants and close to Vincom mall.

No mirror in the room, only in bathroom, make it hard for mak up and the bed is alright.

Excellent customer service and the apartment was brilliant, super clean and spacious

The tumble dryer that is mentioned in the room facilitaties was misleading as none of the rooms were equipped with any. However the hotel was generous to compensate us by providing us with free laundry service.

The all of staff are so gentle and kind. They are always talking with smiles. Especially Ms Lien is so good! The lactation is very good, you can find the Vietnamese restaurant near and good spa. Breakfast is delicious!

The safety box is broken. There is a bath tab, but the water was not hot.