THE HOYTEL WAS CENTRALLY LOCATED ANS IT WAS AS PER EXPECTATION

BREAKFAST THEY SHOULD HAVE MORE VARIETY AND MORE OPTION FOR VEGETARIAN

The hotel is well located by the lake. There are good restaurants on site. Service is very good overall. In particular, the Chinese restaurant on the first floor stands out.

The hotel is visibly dated. The team tries hard to keep it running, but bathrooms look like they have been built in the early 1990s and not renovated ever since. The overall design also goes back to 1990s (or so it feels). In short, it is a functioning 5* property with good service but not a "wow".

Hotel is lovely, staff are helpful, friendly and super polite. We had the pool and gym pretty much to ourselves. The facilities are fantastic, biggest gym in a hotel we have ever seen, sauna was great to relax in before a long haul flight. Other room service food was fine and the rooftop bar was fantastic!

The food. Don't get the pancakes they are inedible we sent them back. Admittedly we were ordering al-la-carte after breakfast had closed but I would say these had been made at 7am and left in a warming drawer. Other room service food was fine and the rooftop bar was fantastic so not really a big deal :)

- perfect location with convenient stores, cafe and restaurants around - nice lake view, can go for a walk when weather is pleasant - very friendly and helpful staff, if you order food on Grab they can actually deliver to your room, some of the other hotels i stayed in Vietnam usually call me to go down and collect the food by myself - love the desk against the big window with nice view and sunlight

- in-room facility is a bit old really - mattress not comfortable enough compared with other newer rooms - you can not open the window, for those who need some fresh air this might be a concern

Breakfast was excellent - huge range of options. Staff in the Club lounge were excellent. Food offerings in club lounge was limited compared with other hotel chains. Concierge & front desk staff were very helpful

Food offerings in club lounge were limited Not much else could be faulted

Great 5 star hotel with exceptional service! The concierge was very helpful and the staff very attentive. We had the room with a view to the temple in the water, very beautiful. Bed was very comfortable. We also tested the varm inside pool which was great, and the sauna and hot jacuzzi. And I had a very good massage. We highly recommend this hotel and would love to come again!

The staff were extremely helpful. I left my wallet and phone in a taxi and they did everything they could to help. Eventually my items were returned and I'll always remember the willingness to help us.

The only thing I'd say is weigh up location and chose a hotel based on this. We liked where we were as it was close to some restaurants we wanted to visit and not far from the French and old quarters too. Its cheap and easy to get around by taxi and pan pacific hotels always deliver

Lake view was plus and near to the old quarters. Hotel and room was clean. Room was spacious. Staff were helpful and attentive. Wide spread of food for the buffet. The wellness centre where I had a massage was fantastic.

The shower area had water clogging. Water cannot be totally drained.

Our room had a nice view of the lake and the bed was really comfy. Their terrace bar was perfect for sunset as we sampled their afternoon tea (the set was basic though, could improve by adding little pastries). Their staff were all polite and kind, the concierge took care of our Ha Long Bay tour and assigned us to an efficient tour operator. Won’t hesitate recommending this hotel to our family and friends whenever they’re traveling to Hanoi.

Nothing much really😊

The customer service was great upon checking in. Seamless experience. Did not know what to expect but the room was bigger than what i expected and that is probably a plus. Balcony overlooking partial street and river which is kind of nice. With the cool weather and cold wind blow, oh make me reflect just staring down at the scenary.

The rooms really look dated with the bi-fold doors which are very squeezy and looks very confined. Living room and bedroom doors weren't able to latch and lock properly. The ceilings were kinda stained as well making it look very old. I did booked a smoking room and was told to upgrade to pacific club for one. And upon checking in the room. i see a big no smoking sign on the working desk. I did not raise this up and made a complain as my stay was just one night. But i think this could be improve by noting down guests' needs. And not forgetting i paid extra just to get a smoking room and i didn't get one.