Our apartment was a good size, and it was very comfortable during our stay. The kitchen was a nice welcome change on our travels! Whenever we got the room cleaned it was to a very high standard. We also had an issue with our bath but maintenance came and fixed this issue right away. The shop downstairs is very convenient, and we enjoyed using the facilities.

When the weather was a little cooler there was quite a lot of condensation formed on the window that would struggle to dry out over the course of the day. Whilst the sauna and jacuzzi worked well on our stay, the pool was heated on the second half of our stay but not the first, during which it was a bit too cold to use.

The executive 1-bedroom is very spacious. Overall, the hotel is very well maintained. The lounge with the rooftop is nice to grab a coffee from the self-serve espresso machine in the morning. The gym is decent, with nice views of Hanoi. Great staff. We appreciated the care and attention given to guests.

We were not able to use the pool area AT ALL. The area was really cold (even if there is a sign that says that the pool space would be heated to 30 degrees celsius , it was not). The pool water isn't heated either and was freezing cold. The jacuzzi isn't heated either. We were really disappointed as this was advertised but did not deliver. The sauna and steam room NEVER functionned.

The location is great! Room is nice and clean. I would be happier if there is a shower instead of bathtub because my limitation geti in and out of the bathtub is difficult. And I also want couple more chairs to sit with my relative when they visit.

A shower instead of bathtub and more chairs for guest. I also wish if there is a ramp to go up because I can't walk up stairs. I used the basement entrance and sometime the lock stucked.

Somerset Hoa Binh hits the mark with a cozy atmosphere that feels just like home. The amenities are fantastic, providing everything needed for a comfortable stay. The location is a winner, offering convenience without compromising tranquility. It's a top choice for a relaxing and hassle-free experience

While Somerset Hoa Binh is solid overall, occasional minor maintenance issues were noticeable. Apart from that, not much else to mention.

The staff handled my request quickly & efficiently (I booked 2 nights, then changed to only 1 night)

The guy who brought me to the room walked in the room & stayed a bit long, I didn't want any stranger (especially a man) to enter my room. The staff should ask for permission to get in.

The property is a decent one for a couple of days stay with most of the facilities available. The staff were helpful and friendly.

Maintenance work going on in the hotel can be a disturbance and the lifts were narrow and sometimes not functioning properly. Walls are not soundproof and the environment can be noisy.

The breakfast was really good. That was Japanese style! Especially sushi with shrimp or salmon was quite delicious.

The website said the indoor pool was heated, but in reality, it was cold and I could not stay in it for a long time, so it would have been nice if it were warmer.

Everything from the room to stuff, facility, breakfast , service everything is perfect. Huge well maintained room with kitchen appliances, tasty breakfast, gym and pool is perfect , friendly reception, there's a circle k and hiland coffee at the ground floor of hotel. Totally value of money. Truly recommend 💚

Nothing, except it's located a bit far from shopping malls and Hanoi old quarter

The rooms are spacious and clean. The staff is well-versed in English and always willing to help.

Unfortunately, the bathroom has a shower/bath combo that may be difficult to use for anyone with disabilities.

Facilities in the room, helpful staff, good breakfast with lots of choices

The restaurant for breakfast was outside of the hotel although in the same building