Location and facilities 👍

Staff are nice except one night shift guy ask me to deal with the cockroach in my kid’s room when I inform him about that 🙂

I loved our stay at Emerald Central. Even when we had a missunderstanding with the room facilities, the manager Danny was quick to resolve it and give us alternatives and solutions. Truly professional and he made a "normal" stay feel like a personalised and wonderful experience. There is a spa on site, which is magical and affordable. The rooms are clean and the location is quite central.

The rooms need soundproofing. As they are connected to turn into a bigger room, this means you can hear everything going on with your neighbours. I was woken up every morning of my stay at 6:30am by my early riser neighbours. It is a shame otherwise id consider this the best hotel we stayed at during our stay in Vietnam.

- I stayed in Emerald as it was 5mins walk from my friend’s place. However, the place is central and convenient, with many stores and street food nearby. It is also very convenient to get to the airport (15-20mins by car) - the studio room we stayed in was spacious for my toddler and me, with space for him to run around - the room was comfortable and very clean, and the staff were really nice and helpful

- although there are cooking / kitchen facilities in my room, there was no pot and pans nor tableware nor cutlery. There were some standard cups, glasses and kettles. The microwave was the only extra. if you’d like to make anything else, you’d need to ask. - the dining chairs can be upgraded to make it more comfortable for longer sitting

Reception manager was excellent and went out his way to answer any questions I had, am here for the poker event and have already booked my room for an additional 1 week as very happy with location and hotel

I have a superior room with cooking facilities but no cutlery or dishes to cook with, I understand there policy is if you are staying 28 days + in room this is catered for but ok for me as only use microwave so bought some paper plates so could heat up the basics, I am sure if I requested the basics the hotel would supply but personally I do not require.

The front desk, housekeeping, and security personnel were kind, courteous, and very professional during my extended stay. The breakfast was tasty and the ice coffee was excellent. The neighborhood surrounding the hotel is walkable and very safe. I stayed at the hotel for 21days (extended from 14 days). The view was spectacular and the location allowed for restful sleep.

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Clean, room spacious. Tian checkout, Simon check in was very helpful. Jason organised a tour he was fabulous. hang who cooked a breakfast each morning lovely lady her fried eggs are delicious. Tien who was our Housekeeper kept our room topped up with water and coffee. We had a great stay here would highly recommend.

Balcony wasn’t big enough however this wasn’t a major issue

Spacious room for a relatively low price. Good location - close to the airport and some of tourist attractions (in a 3km range there is a War Remnants Museum, Bitexco Financial Tower and infinite amount of restaurants, coffee shops and bars). Overall good and comfortable stay.

The room was slightly dated and will require at least cosmetic repair in the nearest future. There is a small kitchen in the room but kitchen appliances are not available in the room and should be requested in reception which I find a bit strange.

Everything 5 star customer service. I live out of hotels while working on my travel website asianinsider com and this is one of my favorites places to stay while in Saigon. Location ease of parking and going in and out quickly.

Nothing

Great location. Very near to the market with great places to eat. Jason on the reception was so helpful. Extremely welcoming and super friendly. Gave us tips where to eat etc, helped and accommodated us when we decided to stay extra night. Nothing is a problem for him, does his utmost to make you feel at home. We really enjoyed our stay. Thanks Jason

Nothing

Friendly staff, spatious room and bathroom, fast elevator, pleasant view from the balcony, receptionists very helpful. Located at a quiet narrow street next to busy business street.

A bit far from the center but still close to some city attractions