I really enjoyed staying at this hotel. The welcome was nice and the room was very comfortable and large with a balcony. The laundry service was incredible only 3 hours. This is a large business hotel but well equipped for tourists too. All the staff were excellent and reception happily booked my bus to Hanoi. Breakfasts were nice Asian buffet style and satisfying. The location is good too, surrounded by markets and good shops also close to the river with walks and views across to the border bridge. Great value and a special mention to the lovely staff. Thank you !

wow.. amazing service. i came here on the day i was in a bike accident and they looked after me and took immense care for me. Made sure i was comfortable and accommodated me in the best ways they could. I cannot recommend this place enough!!! The staff deserves so much praise

Good location, very comfortable rooms, friendly and attentive staff.

We booked a suite because the hotel had stated on booking that this room had a bathtub and a balcony, but the room we got only had a shower and no balcony. It was still really nice and comfortable, but the information needs to be updated.

Very good hotel. Excellent people at reception desk - helped me with arranging my next transportation and renting a motorbike. Strong recommendation!

very helpful and polite staff particularly Ms. Trung Ti hien and Ms. le Thi hang

The staffs are genuinely first class, very friendly, especially Hao from front desk, the main reason I will visit here again. From the moment you arrive to the moment you leave, nothing is too much trouble. The lobbly area is comfortable, everything was spotless and the air conditioner very quite and efficient The location is superb, nearby many restaurants, bars, cafes, and shop Room is large and clean

the hotel was big, good decoration, very confortable.

we had to pay for bottle of water and when you pay a price like this you should have free water. the staff were not speaking English at all, and didn’t even try, we wanted to have some recommandation to what to do around, but the staff didn’t help us. hopefully we met a woman from the staff the last day and she helped us to book a bus to go to ha giang.

Room was good, although a lot of noise from outside

The staff doesn't speak English. Even asking for salt and pepper is not possible without using google translate on your food. Last night a waitress came standing next to me, while i was looking in the menu. Without saying anything, she tolk the menu out of my hands, started showing things in it & talking to a waiter. It took a very long time, without giving me any explanation why she did that. Until i've had enough and asked her what she was doing. They started laughing and left.. very rude and not ok! Food not good. Very dissappointed

I would say everything was just fine though the breakfast selection was pretty minimal. this hotel seems to cater to large corporate events and possibly weddings so it just feels huge.. I didn’t really see any other guests though I was there for only 24 hours killing time before a night train back to Hanoi.

Location is great. Room size was good. Sadly had I listened to my gut I would have taken my other choice of hotel

Sadly the negative comments on breakfast all true. It was appalling and totally under the 4* the hotel professes to do. Dampness on outer bathroom walls also unacceptable. Maybe a good place in days gone by, but certainly does not live up to expectations especially when previous comment been clearly ignored. What a shame