We are world travelers preferring small boutique hotels but this was an unexpected pearl. Wow, the staff, ALL from housekeeping to restaurant staff were beyond professional and friendly. Sincerely welcoming in a way that is rare.

Not a thing. Keep up the great work.

right on the beach, great views, nice pools, extremely friendly staff and the best food we’ve had at an all inclusive property

perhaps coffee shop can be open @ 6:30 am. not allow vacationers to save beach chairs early n leave it empty so others can’t use beach chairs. more night time entertainment

The food was delicious, however I have food allergies and there weren't too many options for someone with fish allergies. Other than that everything was amazing. Staff was super friendly, Juveninto (sp?) our personal butler was amazing!

Food choices can be a little better, options for people with food allergies. More entertainment, nightly shows or performances. Transportation from the airport...

My family and I had the most wonderful time here. This was our first time at an all inclusive and the room, food and service exceeded our expectations. Our concierge Geronimo went above and beyond at every moment to look after us. As a queer family we were attracted to the hotel because of its positive ratings and we were not disappointed. On the occasion of being treated poorly by a staff member at the one restaurant on site not run by the hotel, the whole reserve team , especially our concierge, Geronimo, jumped into action to remedy the situation. We genuinely felt taken care of. We had an amazing Spa day and felt super relaxed and taken care of. The beach and area of ocean safe to swim in are magical. Away from the crowds of Cabo san Lucas the Paradisus is a gem of a hotel. We look forward to going back soon!

We live in Houston, we are spoiled by so many amazing restaurants and excellent service. What we noticed with it being an all inclusive that since the hotel basically already has your money and I guess not everyone tips, the service in the various restaurants was pretty inconsistent. Not bad but not the level we are used to. However, this was not the case in the reserve lounge or bar, here everything was excellent, well worth the upgrade.

Stellar service from EVERYONE, from the person that assigned my room to the bellmen that carry your luggage to your room, the folks that set up a taxi for you in the lobby, to front desk & housekeeping (!) & room service, exceptionally clean rooms, great quality towels and beddings super important, room service included and they are on time and serve it well. Hugo at front desk and Mario at the Gabi bar were my favorites! The bracelet is your key so you won't have to carry a card around and lose it. Very good at honoring special requests like what you want specifically in the minibar. Beach area was a fun swim! Mole restaurant was fantastic! Seafood items in the restaurants were outstanding, very Baja fresh! Lots of love to the great folks who work hard here to make your stay excellent!

The hours for the restaurants and bars(wish they were open earlier/later), and maybe could use more options for room service menu(I feel like there was more of a selection just a few years back). A couple of restaurant items are hit and miss. Pool gets quite busy in the afternoon so go in the morning if you want to lounge and get your pick of a prime spot! Or head to the beach area instead- you can get drinks there too!

The hotel is beautiful and the staff is amazing! They were so friendly and helpful. Special thanks to Juli (concierge) and Andres (beach) who were there helping whenever we needed them. The beach is inexpensive of the only ones in Cabi where you can swim. We had a little hiccup on our trip and needed medical attention and the doctor in the hotel was very helpful!

We can't go back because it's adults only staring Jan 2024 and we are expecting a baby in June. Will be hard to not go back without the baby

The view was breathtaking. The restaurants and bars are easy to find

The only thing I can say I didn’t like or took an issue with was that there only one restaurant open for lunch.

The Reserve was exactly what I needed. It’s a quiet escape. It’s not over programmed with activities but you can set yourself up for that if you want.

There was a faint sewage order that would only be noticeable in the bathroom or walking some of the interior water ways.

The staff was really friendly and always willing to help.

You guys need bigger bars TVs on the bar to swim up bar needs TVs so people can watch their favorite games or their favorite music videos. Also the pool closest too early we've been in other resorts or they'll close that pool at 9:00 or 10:00.

The view was stunning and the staff was great most of the time. Due to either shortages of workers or other reasons unknown to us, we did have long wait times for food service and maintenance.

Mold grew in our room causing us to move rooms. The second room started the same growth. We were told it was due to the humidity, but we expected more from a claimed 5 star. Also the facility is nice, but not a true five star.