Short term availability of 3 rooms for 3 grown-ups. Swimming pool open air on the top deck, from 5am to 11 pm. No supervision. We received a courtesy from the Hotel as they are celebrating 8 years in Puebla. Breakfast restaurant very clean, good staff.

Information at Reception was incomplete as to pool hours, towels and access. You have to press a button with no explanation when wanting to get to the pool ramp. One pool ladder needs fixing. Reported. The pool tiles might need cleaning. No dressing area, no bath robe. No machine for drinks on floor 7 and sun deck. Free breakfast: There were 2 early groups finishing off everything, kids and coaches. Staff were having challenges to replenish, on a Sunday, even before 9 am!

The beds are really comfortable, it’s really clean. The breakfast it’s good, they have all the necessary and they have the best location

They don’t have windows, the only way to have air it’s from the air conditioner and my couple it’s allergic to it. So it was a problem. The ballet parking don’t want to park your car, and then ask you for tip

the room service and food was good. you need a room key to use the elevator up. i felt safe loved valet parking I was over driving and it was nice to have vehicle parked the breakfast was delish and had variety

the shower was a little dirty , looked like the edges were not really scrubbed

I liked that the room was clean and the staff was very polite, they were very helpful, also the swimming pool was nice, the water was warm and the view was very cool. I liked the gym facilities and room service.

I think the breakfast options for the buffet could be a bit better, but overall it was good.

Super kind welcome at reception, everyone was helpful and very polite.

We couldn't access the roof top pool, for some reason our room card didn't open the door. Although we could get in to the gym which is really nice.

It was good. Had a good variety and if you needed something extra the stuff was there to get it for you. Overall it was very good. Taste and quality wise was very good.

Everything was satisfactory. Had excellent staff and they were honest and honorable.

What I didn't like is their lack of usb charger ports in order to charge our devices.

location, good breakfast

slow valet parking, my daughter left a necklace on the bathroom sink and went out. The next day it was missing

The staff was very kind and attentive, breakfast was okay. It was nice that they asked us about a crib that we asked for and they consulted the color

We were three guests but there were only 2 towels, there was no rug for the shower, so we had to ask for one, and they took everything even though we stayed for two nights.

The front desk workers were very polite