Great staff, amazing food and excellent butlers. Rude and hostile staff member at check out but only one and not the experience of the entire stay. I’d recommend the hotel without hesitation and would return again. Only observation is that reviews that mentioned how expensive the hotel food was are accurate, far more so than elsewhere. If you don’t mind that and you prefer a la carte to all inclusive as we do then this is a great place to stay. Prickly pear island made the stay too to be honest, it’s like paradise.

The one experience at check out. I’d asked for and to my understanding paid for a late check out but the admin hadn’t been managed correctly so an a Ruby staff member that interrupted the very nice lady looking in to the query continually interrupted the conversation almost implying it was my error which it wasn’t. Not the experience you want at check out when you’ve had an amazing trip. Only other thing would be in terms of frequency of cleaning, that seemed to be missed and I had to call frequently to ask for room service plates to be removed as an example- if you’re staying in one of the most expensive accommodations you’d expect more proactivity in this regard.

We spent five days at this resort. It is an excellent location and view. The infinity pool is gorgeous and the staff are very well trained and friendly. It also has its own little private island, which felt like a little getaway on its own.

The five days we spent there we had no hot water. We even ran out of water (cold) on multiple evenings. They said they were having a maintenance issues and tried to fix it. But it kept happening everyday ! Also, the resort was kept quite unclean. The pool deck always had leftover cups from the day before, and the pool was quite cloudy and filthy so was the hot tub as much as it was so pretty to sit in I found it to be quite unkept and honestly disgusting. The beach loungers I have cushions that are completely ripped and do not sit on the loungers, and there was never enough to go around for everyone.

The hotel is a true beauty, situated in a location that's hard to beat. The staff were incredibly kind and hospitable throughout my stay. I especially appreciated the restaurant manager's kindness every morning during breakfast, and the hot tub bar staff were equally friendly and attentive.

It would be great if the hotel could consider hiring more staff to clean the glass interior of the building, as it can really impact the overall impression of the hotel. A clear and spotless glass is always a sign of quality and attention to detail, and it can make a big difference to guests. Regarding the taxi service, it might be helpful if the hotel could consider setting fixed prices for the rides or working with a reliable taxi firm to ensure that guests are charged a fair and reasonable price. Alternatively, guests could also consider renting a car or using public transportation. Finally, it would be convenient if there was an ATM available at the hotel to provide guests with easy access to cash. Breakfast should be included in the price at least.

Incredible resort on a white sand beach, infinity pools, including a private island offshore, beautiful gardens to wander. the property is full of interesting artwork that sets a theme of intrigue and wonder as you walk around the property. There are all sorts of rooms to choose from a standard room to fully equiped apartments with multiple bedrooms. The breakfast is excellent and generous and the restaurant has a high quality menu really great food. There was nothing we didn't like here, the staff are friendly and helpful. We were very lucky to see turtles hatching from their nest here on the beach.

Everything was perfect.

Breakfasts are great. The room was clean, but we'd appreciate everyday cleaning. Personnel was very friendly and helpful. I'd like to mention the spa in particular. I've traveled a lot and visited many spas in different parts of the world. The spa in the hotel is perfect. Sheneka is a highly professional and very friendly person. I had both body and facial treatment. It was one of the best spa experiences I'd ever had.

We arrived the next day after the hurricane. It was a bit messy, and stuff was moving the furniture from inside to outside the restaurant. We had to wait for a while to have our lunch. During 3 nights, we stayed, the room was not cleaned once.

The property and location was excellent - clean, modern and luxurious. The staff was lovely and level of service was impeccable. The beach and pool were both wonderful and well maintained but I have to say the staff is what sets this place apart from the rest. They were warm, kind, courteous and made us feel so special throughout our stay. Salicia, Cadeija and the helpful front desk staff took great care of our every need from booking restaurant reservations last minute to transportation to and from our excursions and airport. I cannot thank them enough for such a beautiful and relaxing time. We will definitely be back for another memorable stay.

The hotel is close to the airport and is very comfortable with friendly staff. The views from the pool are outstanding.

The space man think, it spoilt the view. the food menu could be improved

I liked almost everything, people were super friendly.

The wait time for dinner! we had to wait for our dinner for 2 hours on Saturday night that in the end I got super sick from being so hot that I had to take it to the room to in the end not even eat it.

They greeted us with champagne and a refreshing towel at check in, the manager Chantell was the best, so pleasant. The grounds was so beautiful, the room was clean and upscale and the food was immaculate. Breakfast was great...every single day and so satisfying. I would highly highly recommend. My husband and I loved it here.

From the moment I entered the compound til they put me in the taxi to head to the airport, I felt so welcomed and comfortable. It was a solo birthday trip but I didn’t feel alone. Everyone was so incredibly nice and I enjoyed every moment of my stay. Hospitality was 10000/10! The resort was absolutely beautiful, especially at night. I’ll definitely be back!