I congratulate you on the entire experience. Attention to details was fabulous. Examples: Your room is ready - as I arrived early. Very much appreciated. Bag was already in room - fantastic. Cab at the raising of a hand Ate breakfast and lunch at Jackalberrys - best pasta in a long time and my partner is Italian! Cleanliness really sold me. I have stayed in many five stars and yeah - sometimes disappointed at the level of cleanliness. Usually pretty average. So this was so nice to experience. Glasses in drawers sparkling clean. Just felt good. Thank you for such a nice experience. Please pass on to all. We too often say what we don't like and nothing about what we do. Gaelle Lindrea

Location at Darling Harbour was great - we had a great view of the fireworks which happens several Saturdays a month and we were lucky to be there yesterday. The rooms were comfortable and clean.

I didnt like the check in - we arrived early and waited til 3pm ( the official check in time) but were made to queue again behind like 13 families. They did open more counters and the line moved fast but perhaps, they could set up a counter for those who had already checked in and just needed to be handed their access cards?

We loved the location of this property. Very central to CBD and great views of darling harbour from our room

We purchased the breakfast with our 3-night stay. Was not worth it, very disappointed and expensive. The breakfast seating area was huge, they had station spread out throughout the area, the line up at the toasting area was impossible to get too due so many people dining. The line up to get into the breakfast area stretched out down the stairs and to the lobby area. Would recommend to have breakfast on darling harbour somewhere

Our stay at the Hyatt Regency Sydney was nothing short of amazing! The location is unbeatable—right in the heart of the city and close to Darling Harbour, making it so convenient to explore the best of Sydney. The service was exceptional. Every staff member we interacted with was friendly, attentive, and truly went above and beyond to ensure our stay was perfect. The breakfast was another highlight—an incredible selection of fresh, delicious options that catered to all tastes. It was a great way to kick off each morning! We had a wonderful experience and highly recommend the Hyatt Regency Sydney to anyone visiting the city. We can’t wait to stay here again!

The Hyatt Regency is on Darling Harbour, which is well located within walking distance of the ferries at both Barrangeroo and Circular Quay, as well as the Opera House, NSW State Library, and shopping district. The hotel staff fulfilled my request for a higher floor and harbour view. The room was refreshed daily, with perfection. After staying four nightmarish nights at the rundown Adina Apartments Darling Harbour, it was pure pleasure to stay another six nights at a real hotel and in a beautiful room.

The hotel fronts Sussux Street. There is a convenient back entrance for guests to access Darling Harbour. There are a lot of stairs. They were ok for me, but I can see that they might be a struggle for others. A lift at that point would be helpful.

We were so happy that we were allowed to check in and access our room early - what a relied after many hours of international travel with a child! We requested a bed for our daughter and that was immediately set up and quite comfortable. The room was small but nicely set up and neat. The location was perfect as we had a couple of meetings in the Darling Harbour over those couple of days.

Nothing to do with the hotel but our taxi from the airport turned out to be a scam. It would be good if companies like GM Taxi would be banned by good hotel chains to avoid scamming their customers. We saw a bunch of those parked outside the hotel which was disappointing.

Everything from location the room the bar options and most staff were just amazing.

Our overall experience was great. The only thing we did not like was one of the bar staff in the lobby bar was so rude. Considering this is a 5 star establishment one would expect all the staff would deliver 5 star service. She was exceptionally rude, not at all welcoming, for our drink wrong and then when we asked for the right drink she then slammed the right drink down with no apology. It was so bad and almost tarnished the rest of our experience.

Staff were friendly and welcoming. Facilities were exvellent. Room was very clean. Enjoyed a number of meals. The Gin High Tea on Saturdays is worth doing. Location was great clise to everything.

There was nothing I could fault.

Great location in the Darling Harbour area and walking distance to varies areas in the city, Circular Quay, Barangaroo, QVB. Good Service plus facilities. Recommend the spa treatment and Sailmaker Seafood for dinner, the Day Spa team and Sailmaker team are fabulous.

Breakfast options, when I checked it, I said I would like the breakfast on one of the two morning that I was staying, the receptionists said I had to do two days to get the prepaid discount. My friend was able to do for one day, she checked in early I on check in day. When I went back the receptionist that I could do out though I had to do it at check in. So was not able to get the discount rate and paid the full rate which was pricey for a continental breakfast as I don't do full breakfast.

The room had a great view, comfortable bed, good bathroom but was lacking on wardrobe space and drawers. You need to live out of a suitcase as nowhere to put things. Staff were mostly great with the odd person being argumentative and disrespectful. The Day Spa was amazing and a big shout out to Rosie the massage therapist😊. Great location central to everything.

Staff service in the dining/bar areas could have been better. Came across a few who either didn’t really want to be there or who were rude and argumentative. Not a great look for a 5 star hotel.