Carlos from the front desk made the experience a pleasure and was extremely helpful. Always went out of his way to asssit with a smile. He made this vacation super amazing. Erick at the bar was super friendly too.

Clara at front desk was a miserable and unhappy person everyday. She gave the impression that she hates her job. If you are going to greet people that are coming from far away on very long flights, the person must be accommodating and friendly. When we got there, I asked if my meals/dinner were included with the charge, she said NO. Turns our all our dinners were included in the price we paid and we ended up going out to different restaurants every night, we find this out the last night we were there. Awful experience with her!!!

The hotel was excellent. The area for leaving ski equipment was warm and spacious. The sauna area was great and the small gym a bonus. Best of all was the excellent lounge/bar area in the hotel - very well decorated and made for relaxation. The breakfast was excellent with a wide range of food available.

The menu for the evening meal was very restricted so we didn't eat in the restaurant in the evenings at all. The hotel was also some way from the lifts. I'd estimate about 800m so that's a long way carrying skis.

Amazing experience all round! The room was incredible- really spacious, clean, excellent views with everything we needed in there. The bed was also incredibly comfy (important after a busy sight seeing day!). The balcony was spacious with seating overlooking the Hahnenkamm! The communal areas were clean and well maintained, with comfy seating in the large reception area for those wanting to sit and rest or to enjoy the bar. The staff couldn’t do enough for us and met our every need. Every one of them were friendly, no matter what time of day and always happy to help with any requests and questions. The buffet breakfast was ideal with a good range of foods and drinks, with something for everyone, in a very relaxed atmosphere. The location of the hotel was perfect for access into the town in less than a five minute walk. It is close to all of the main attractions and amenities and for in the winter, ski lifts. Bikes, ski’s and activity equipment can be hired locally, making this an ideal location for all sorts of trip types. There is a lake about a mile out of town, which in the warmer months is perfect to swim, sunbathe and to enjoy the lake side bars and cafes. It’s family friendly too with a children's lido and water slide and diving platform. We’ve visited in the winter on a previous trip and is beautiful to stroll around and watch the curling. There is a supermarket and pharmacy within a five minute walk of the hotel with a good range and reasonably priced. We had our sun cream taken off use at the airport but was able to replace it there for less than 5 euros. The main train station in about a 20minute walk away from the hotel or a 10 Euro taxi ride. There is a smaller station at the Hahnenkamm, however, not all trains stop here. There are buses which run through the town. This was the first time we have used this hotel and will definitely be returning and already can’t wait for our next trip! 5⭐️

There wasn’t anything we didn’t like 😁

The hotel is right in the centre of Kitzbühel. My room was clean and comfortable with a view of the mountains. The staff were very friendly and helpful.

The lift was quite small so I wasn’t able to take my granddaughter in her pushchair up in it to see my room.

Breakfast was good and the staff was so friendly and helpful! They had a little paper every morning with the breakfast menu that said the ski conditions and a recommendation for some local activity, which introduced us to things to do that we wouldn’t have known about

Great location, breakfasts and half board meals. Staff was friendly and accommodating. Great recommendations for sightseeing. Close to gondola and had a great ski day, 1 hour drive in Kaprun Kitzsteinhorn. We would stay again!

Very helpful and attentive staff, good choice at breakfast

Although dinner was very good I would have preferred a wider choice of menu

Very close to the center, really nice personnel, great breakfast!

It was a pity that the bar was very quiet and closed very early.

We loved the food and everyone was kind. The location was excellent for skiing.

It would have been nice to know we needed dinner reservations everywhere and the concierge was not very helpful with that. We were unable to eat out without them.

Immediately felt very welcomed by staff and loved the cozy stylish lobby lounge. The room was a perfect size and well decorated. I loved the balcony. The location was perfect. Just a 5 minute walk to the gondola for skiing and few minutes into the pedestrians center. The heated floors in the bathroom were very nice also.

I have no complaints other than I wish they lit the fireplace in the lobby lounge. Also I wish the restaurant served a la carte. The food looked great but I didn't want a 4 course meal.