Rooms were ok, could have had better shampoo, and maybe some regular soup. Had issue where toilet needed to be fixed twice. We stayed for quite a few days, maybe switch up foods offered, always the same. Bigger coffee cups. Location of hotel is great. I am from Klagenfurt but live in NYC, I realize that things are different in Europe. I am not complaining, but just suggestions.

Since there was a water issue during our stay, maybe guests should have received free drinking water daily, we were 3 guests in one room received ONE free bottle.

Location is ideal, close to historic centre of Klagenfurt. Close to many local restaurants, cafe and bars. Jacqueline at reception was very helpful and resolved issues with air conditioning in my room. You need more people like her in your hotel.

Some of staff were not well trained to deal with customer issues. I had issue with my air conditioning, one staff member at reception was very rude in saying to me that she could not do anything. While little later her own colleague Jacqueline helped me out and fixed the issue.

Location and possibility to park the car next to the entrance to unload and upload luggage. The possibility to stay with pets.

The breakfast place - on Saturday and especially Sunday it eas extremely hard for hotel guests to find a place since a lot of tables were reserved for outside guests. We were not warned about that either. Then the price for pets - I did not notice it on Bookjng, it should be shown visibly beforehand or added when booking. Same for parking price that we found iut inly when checking out. Then on our last night (Sat.25.11/Sun.26.11) we were woken up at 2am by some guys in black hoodies knowking on every door on our floor. Twice. Hotel should keep an eye on who enters the hotel at night. Also when we brought flowers and asked for a vase we were given a broken one that leaked water so much we could not use it.

Excellent location just few meters from the center and the main square. Excellet facilities for bikers (bycicle deposit room inside the hotel near the reception with charging sockets). Very gool and abundant breakfast. Personnel was very kind.

Room cleaning, even if it was not bad, could be improved (one day they changed the towels and left only one shower tovel, some days the coffee cups were left dirty, cleaning of the floor was not always good).

The suite was really nice. The hotel is very central and in walking distance to the main square.

The room was not cleaned one day. Breakfast has a good choice but basically the same every day. No fresh egg station, sausages, bacon and scrambled eggs are there for hours. No own parking, 55 Euros for 3 days are not a bargain. At breakfast it took ages that plates and other dirty dishes were removed. Except on the last day there was a young tall lady, that was very attentive and quick.

Hotel is in a very good location. The room was quiet and enough big, ideal for a relaxing stay.

The lack of Hotel's own parking place: we had to find paid parking places nearby. Too few coat hangers and chairs in the room for more person (family) stay. I was getting Germain language messages/emails from the Hotel, however, I suppose, that from the booking.com system, they could know that I am not a Germain native speaker.

Perfect location (even for the Christmas market). Helpful and professionali staff. Room was very comfortable and quiet. Appreciated the coffee machine in the room.

The room was here and there too dusty. Unfortunately no tea pack in the room.

Clean, spacious room. Central location. They are not economising on heating-you can adjust temperature you like for your room, which is very nice in winter. We didn't had breakfast, but it looked very appealing.

Lukewarm welcome at check-in - no smile, no eye-contact (young lady was probably at the end of her shift). Folding bed was not comfortable.

Cleanliness and location of the hotel. It was very central and easy walking distance of local amenities.

The tea/coffee making facilities weren't adequate for a 4 star hotel. Just a coffee machine with 4 pods. We were a 3 person family so they didn't last long. Then we had to pay extra for more coffee pods. Would be better to add a little extra to the accommodation charge and provide adequate supplies.

The room was very clean and spacious. The location was great, close to the shops and restaurants but no noise with the windows closed (air conditioned so this wasn't an issue).

We'd asked for a room with a double bed and a double futon for the kids, but the futon was tiny and only big enough for 1 child. Luckily the main bed was big enough to fit 3 into.